Credit Specialist

Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. With competitive interest rates, generous credit limits, and promotional financing, our 4.6 million cardholders enjoy greater purchasing power and financial peace of mind.

At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud. We provide financial and volunteer support to several causes, including:

  • Boys and Girls Club of Greater Cleveland
  • Cleveland Housing Network
  • Greater Cleveland Habitat for Humanity
  • United Way of Greater Cleveland

Position Summary

This position works with retail merchants and consumers using department protocol to determine if the application for credit is approved or denied.


This person is responsible for working in a cross-functional environment.  This representative provides account information to retail merchants and consumers, applies authorization policy and procedures to make point of sale credit decisions, and evaluates application information to an on-line system to approve or deny an application for credit.  Reviews and analyzes pended application data and credit bureau information to make sound credit decisions.  Retains knowledge related to bank compliance.  Performs various account maintenance. 


This position may include weekends and holidays.



High school diploma.

This individual is required to have strong investigative skills that enable the ability to make an analysis and draw conclusions.

Self-directed, motivated, and passionate about providing an excellent customer experience.

Excellent communications skills.

Four years of retail credit experience required.  One year credit evaluation experience.

Comprehension and familiarity with Credit Bureau Reporting.

Good communication skills.

Strong knowledge of all authorization policy and procedures is preferred.




Benefits, Privileges and Growth Opportunities


  • We offer over 31 Benefits and Privileges to include medical, dental, vision, 401k, cash balance retirement plan and more.
  • We are An Equal Opportunity Affirmative Action Employer, in fact, "One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates."
  • Over 100 years of success is an indication of the stability our workforce enjoys.

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