Area Manager - Scranton, PA

Company Overview

We Promise to Care

 

We understand that we offer more than just car service. We rescue people from bad days and we offer solutions for difficult situations. We are people of integrity and we believe that fundamental honesty is the keystone of our business. We are committed to doing the hard work necessary to earn the loyalty of our teammates and our customers by providing a positive experience every time. We are proud and passionate to represent the brand of Bridgestone. Every day, in every store, with every teammate and every customer….We promise to care!

 

 

Our Purpose:  To be the most trusted provider of automotive care in every neighborhood we serve.

 

Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. Our locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tires and Wheel Works.

 

Apply today to learn more about why Bridgestone Retail Operations is the right place to build your car

Responsibilities

  • Oversee the performance of multiple Store Managers and their retail locations
  • Support company initiatives to achieve the Vision 2020 Company strategy and to deliver a high-performance, customer-centric culture
  • Monitor performance goals for each store including customer count/retention, unit sales, CFNA (credit card) applications, telephone conversions and safety
  • Identify training and development opportunities for teammates
  • Set business plan and manage the P&L for assigned Area
  • Drive B2B business within the assigned area and train Store Managers on B2B related duties
  • Ensure stores within the assigned area are following compliance and safety policies and procedures
  • Manage and resolve customer escalations
  • Partner with other region and Store Support Center staff as needed to lead and manage needs of the Area (Human Resources, Finance, Marketing, etc.)
  • Closely monitor Talent Acquisition efforts, Labor Demand Forecasting and Payroll
  • Visit each store regularly and attend region meetings as required by the Region Manager 

Seeking a leader who can: 

  • Engage teammates and improve retention
  • Deliver on commitments
  • Has a passion for developing others
  • Lead and manage stores through change
  • Properly recognize teammates for their accomplishments
  • Take care of our customers and support the communities we serve

Qualifications

  • Minimum 8 years combined experience managing a single store or multi-unit retail operation
  • Minimum 3-5 years oversight of a P&L for a store or area/district
  • BS/BA Degree Strongly preferred or equivalent combination of education and work experience
  • 3-5 years experience as a hiring manager recruiting, hiring and promoting teammates
  • Automotive Industry experience preferred but not required
  • Resides in assigned Area
  • Must have a valid Drivers License
  • Must be willing to travel


Meet Some of Bridgestone Americas's Employees

Gordon K.

CEO

We really have adoped the mission statement of serving society with superior quality. Obviously we're a business and we still have to provide a fair return to our shareholders, but we believe our responsibility is so much greater than that.

Karthik U.

Strategic Business Planning Manager

Karthik works with cross-functional teams and business units within Bridgestone in order to launch new products and technologies in the company's manufacturing plants.


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