Customer Service Associate

Bread is using technology and design to transform the world of paper credit card applications and hidden interest rates. We partner with retailers to offer pay-over-time solutions that make financing easier and more transparent. Our products improve ease-of-use and access for consumers while helping retailers grow their sales by reaching more shoppers. We’re backed by top investors including Menlo Ventures and Bessemer Venture Partners.

The customer service associate will provide best-in-class support to our customers.  We are looking for a self-starter who is interested in joining a rapidly growing early-stage startup. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails, and educating customers on our product via inbound calls.

This a great opportunity to learn how to build a company from the ground up.

Responsibilities and Duties:

-Field inbound customer calls and emails, resolving customer requests with expediency

-Navigate customers through using the product, identifying and troubleshooting technical issues that surface

-Develop a thorough understanding of the product, and identify gaps to improve workflow and interdepartmental communication

-Adhere to evolving processes within a growing startup to maintain efficiency and achieve operational excellence

-Identify and track customer issues and complaints to ensure transparency and improve the customer experience

 

Qualifications:

- 1-3 years of experience in call center customer service or a customer facing role

- Strong verbal & written communication skills

- Passion for customer service and technology - a real people person

- Empathetic, smart and ambitious

- Technical, detail-oriented mindset with strong quantitative skills

- Can do attitude – no task is too small

- Strong organizational skills

- Expertise to problem solve in a high-pressure environment

- Ability to take on multiple tasks simultaneously while meeting and managing deadlines

- Promote an environment that supports diversity and reflects the Bread brand

 

Nice to have:

- Knowledge of the e-commerce and payments landscape

- CRM (Zendesk) experience

- Financial Services experience

Working at Bread

This is a real business, focusing on an industry with a massive market. Every day we are working hard to effect positive change. We are proud of the complex work we do together as a team, but we also think it’s important to have fun and keep a positive work environment.

Benefits & Perks

  • 100% Paid Health, Dental & Vision
  • Monthly incentive program
  • Stock options
  • 401(K) plan
  • Flexible vacation policy
  • Team events like trivia, office happy hours, bowling
  • Weekly team lunches
  • Learning opportunities

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