Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.
Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.
The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more!
The Braintree Docs team is looking for a Technical Communicator who can help us create, maintain, and improve our product documentation. In this role, you will act as an initial point of contact for Braintree’s developer docs. You’ll also work within our internal wiki and public support articles, because the Docs team manages both internal and external content for multiple audiences.
A big part of your day-to-day will be fielding internal and external requests to update documentation. You’ll write and edit technical content on a daily basis, as well as track down the right answers and loop in the right people for help when needed. Building a strong understanding of Braintree and PayPal products and team responsibilities will be critical.
This role relies heavily on technical expertise, communication skills, and proficiency in time management. We're always looking for opportunities to make experiences better, and your input on our product and audience needs will be a vital part of that process. An ideal candidate is someone who can write and edit with a shrewd eye for technical detail, efficiently resolve issues and requests, and balance independent and collaborative work in a geographically-distributed team.
- Writing and editing
- Work with teammates to directly update Braintree developer documentation to ensure it’s accurate, clear, and consistent
- Review and edit docs contributions from developers, product managers, teammates, and others
- Determine what information is appropriate for developer, merchant, and internal audiences and how best to present it
- Make the lives of your developer- and merchant-facing teammates as easy as possible through complete and timely updates to the docs
- Learning and triaging
- Promptly route, respond to, and act on incoming requests from multiple channels
- Develop a thorough understanding of all Braintree products and features
- If you don't know the answer to a question, know how to find it
- Ability to comprehend and clearly convey technical material
- Experience documenting an API, software, or other web-based products for a technical audience
- Experience working directly with developers and product managers
- Experience with (or ability and desire to learn) code-based tools for content creation and version control
- Ability to manage multiple projects and handle a robust pipeline flawlessly
- Ability to work autonomously and take initiative
- Excellent communication skills
- Comfortable giving feedback to coworkers across the company (and receiving feedback, too)
- Near-insufferable attention to detail
- Bonus points for experience documenting policy and procedure or working in a customer-facing support role
Please include a cover letter and tell us about something in tech that’s geeking you out. Try to keep it to 500 words or less.
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