Business Analyst - Account Management Team

About Us:

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more! 

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Business Analyst - Account Management Team

The Account Management Business Analyst  is responsible for working with our Account Managers and Data team to solve some of the most challenging business initiatives for internal and external customers. Example projects include

  • Analyzing email and phone call data to increase efficiency of SMB servicing model;
  • Compiling Quarterly Business Reviews for merchants including Uber, Airbnb and Grubhub;
  • Analyzing merchant revenue.


Partner with Account Managers (leads and team) to help craft strategy, monitor goals & achieve annual targets. Examples may include:

  • Develop and implement business performance metrics. Work closely to track and manage reporting schedule, monitor & review business performance
  • Work with team leads to drive budget and headcount planning
  • Help to compile development team roadmaps
  • Identify and drive initiatives on system / process improvements & organizational structure changes
  • Work with Account Managers to develop external facing presentations, including board meetings, customers, service providers and other entities.  Develop a useful depository of these presentations and keep them up-to-date.

Minimum Qualifications

  • Bachelor's degree in Engineering, Finance, MIS, or Business Administration
  • 1-2 years in technology / SaaS companies, sales operations, corporate strategy, management consulting, or finance
  • Financial modeling, data analysis, and the ability to leverage data analysis to drive sound decision-making
  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) is a requirement
  • Experience with, SQL, and Tableau
  • Exceptionally strong communication skills

Preferred Qualifications

  • Experience working in high-growth, performance-focused environments
  • Innovative, self-motivated, collaborative, and capable of dealing with complex interpersonal dynamics 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.


Meet Some of Braintree's Employees

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Ben writes the code that builds Braintree's products—collaborating with Executives, Partners, and Developments Team to bridge the gap between all three.

Jack L.

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Jack works with all of the data that Braintree stores. He uses his engineering skills to collect, sort, analyze, and deliver data and analyses—for both internal use and for Braintree's clientele.

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