Senior Implementation Consultant Japan

Senior Implementation Consultant Japan

We are looking for a Senior Implementation Consultant to use their delivery and technology expertise to deliver and manage client implementations of Box, and be a part of building a new Consulting team in Japan. You have experience as a consultant, and therefore understand the value of nurturing client relationships. This role is focused on making sure that new and existing BoxcustomershaveanoutstandingexperienceadoptingtheBoxplatform. Yourjobistoseethe world from the customers’ eyes and make sure they can move their content and business processes into Box.

The Senior Implementation Consultant is the key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of Box’s Consulting Services. From initiation through completion and ongoing optimization, the Senior Implementation Consultant will be responsible for planning customer specific engagements, capturing business requirements and use cases, managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks. The Senior Implementation Consultant will manage multiple concurrent projects and will work with a number of resources within a matrix environment.

The Senior Implementation Consultant is also familiar with scoping and estimating new projects as well as SOW writing and contract negotiation.

RESPONSIBILITIES

  •  Lead new Box customer implementations including managing the project plan and

    project resources with partners

  •  Ensure that a plan is in place for each engagement for deployment,change

    management and adoption programs

  •  Clear communication of implementation status,issues,risks and effort

  •  Understand customer use cases and requirements and in turn apply Box best practices

    for enterprises to those customer implementations

  •  Apply vertical industry and functional best practices as applicable to each customer

  •  Establish and over see the customer's initial adoption,training and development of

    best practices to build a strong foundation before and during initial roll out

  •  Trouble shooting customer issues during implementation

  •  Assisting with Mobile deployments at scale

  •  Working with Sales to scope,estimate and write Statements of Work for new projects

  •  Partner with Sales and Professional Services to develop a plan for making Box apart of the client’s core architecture as well as identifying future opportunities for growth in an account

  •  Function as the voice of the customer and provide internal feed back on how Box can better serve our customers

    QUALIFICATIONS

  •  Fluent English

  •  Fluent or Native Japanese Language skills

  •  4Year degree required

  •  Familiarity with Software-as-a service and Enterprise software

    implementation. Web-based or Software-as-a-service experience preferred

  •  Several years’ experience working on enterprise-scale deployments

  •  4+years of consulting experience;either internally via an IT organization or

    externally with a consulting firm or software provider

  •  A solid understanding of common industry standard business practices as related to

    SalesForce Management, Marketing, Product Management, Procurement/Purchasing,

    Customer/UserSupport, Accounting, Information Technology

  •  Possess strong functional application expertise,expertise in business application

    deployment cycles, and experience translating customer business requirements into

    workable world-class software solutions

  •  Project management experience; excellent client management skills and the ability to

    work with customers to develop and manage an implementation plan

  •  Self-motivated team player ready to embrace a fast paced,high growth environment

  •  Familiarity with mobile platforms, including iOS, Android, WebOS

  •  Passion for cloud technologies

  •  Minimum 2 years of client facing experience

    NICE-TO-HAVE SKILLS

  •  Familiarity with Content Management Solutions

  •  Familiarity with Project Management tools

  •  Familiarity with Salesforce.com, NetSuite, Yammer, Jive

  •  Strong experience in one of the following verticals or domain:Financial Services,

    Healthcare, Media & Entertainment, Software Industry

  •  Experience providing pre-sales support

  •  Willing to make time for having fun


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