Order Management Associate (Austin, TX)

We're looking for a high energy, hands-on individual to join the Revenue Operations team as an Order Management Associate. As a part of this position you will be required to manage internal operations across the quote to cash process for all sales. Your day-to-day responsibilities will include assisting salessales operationslegal and customers as needed in all capacities related to billing, provisioning, collections, and revenue. successful candidate must have the ability to operate effectively in a fast moving environment as well as the desire to contribute to a hardworking team.


  • Review submitted customer orders for completeness, accuracy, and compliance to Box order acceptance policies
  • Daily processing of new Box customer orders.
  • Daily provisioning of Box accounts (deliver services to customers).
  • Setup billing accounts for new Box customers and/or update billing for existing customers.
  • Send initial invoice to customers via the billing system.
  • Reconcile sales and billing through collaboration with the Revenue and Sales Operation teams and/or with Customers.
  • Establish strong relationships with other departments (e.g. Sales, Client Services, Revenue/Billing Operations, Legal etc.).
  • Participate in month-end-close processes as needed to ensure a smooth close.


  • BA/BS from a top college or university (Business Administration, Finance, Accounting  a plus).
  • Familiarity Software-as-a-Service a plus.
  • Must be self-motivated, a team player, reliable, and organized.
  • Strong verbal and written communication skills.
  • Ability to prioritize workload and manage a high volume of transactions at quarter and month-end close while managing with accuracy and clarity
  • Ability to understand broader business and financial issues and impact.
  • Prior order management, billing, revenue experience a plus.
  • Ability to learn and grasp new concepts quickly.

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