IT Systems Engineer (Client Platforms)

Box is looking for an exceptional candidate with a deep knowledge of end user computing platforms (macOS/iOS & Windows 7/10) to join our growing IT Systems Engineering team.  As an IT Systems Engineer you will work cross-functionally with IT, Security, and Engineering to deploy and maintain our growing fleet of end user laptops and iPads globally.  To succeed in this fast-paced challenging position you will need to be a highly motivated problem solver and be deeply passionate about all things end user computing.
  • Lead administration and support for macOS, Windows, and iOS globally (deployment, provisioning, software distribution, auditing, etc.). 
  • Create/maintain day-to-day support & management documentation for macOS & Windows troubleshooting.
  • Utilize Casper, Filewave, and Windows Deployment Services (WDS) to develop new images with support for major operating systems and software releases.
  • Build automation and tooling to assist with compliance, alert on problems, and auto-remediate issues without end user involvement.
  • Partner with the security team to implement security policies and ensure all critical vulnerabilities are patched in a timely manner.
  • Ensure that all devices stay compliant with Box policies. 
  • Maintain inventory and reporting of all end user computing assets.
  • Explore using alternatives such as Puppet, Chef, Munki, and/or Homebrew for joint macOS and Windows administration. 
  • Provide Tier III support and troubleshooting for complex end user computing issues escalated from the Helpdesk.  Be the go-to technical resource and mentor for entry level system administrators and Helpdesk team.
  • Develop and maintain documentation for systems and architectural standards.
  • BA/BS degree in Information Systems, Computer Science or equivalent degree/experience in a related field.
  • 3-5+ years experience with JAMF Casper Suite for macOS and iOS (Imaging, Composer, Admin, JSS, Remote) or equivalent experience on a similar endpoint management platform. 
  • 2-3+ years experience with Puppet in a large scale macOS or Linux environment.
  • 1-2 years experience using Homebrew for advanced macOS package management and developer tools distribution.
  • Strong ability to interact with and understand complex technical requirements across different departments.
  • Strong ability to communicate effectively in writing and verbally, including working with a geographically distributed team.
  • Strong organizational, planning, problem-solving, and documentation skills.
  • Proven experience and track record troubleshooting complex Mac and Windows problems in an enterprise environment.
  • Working knowledge of essential security and networking concepts.
  • Ability to stay current with latest hardware and software releases.
  • Experience scripting and or automating tasks with REST APIs.
  • Experience in one or more programming languages relevant to scripting, automation, and general tooling: Python, Bash, PHP, AppleScript, Objective-C, PowerShell.
  • One or more of the following certifications preferred:  Certified Casper Administrator (CCA), Certified Casper Expert (CCE), Certified JSS Administrator (CJA), Puppet Professional, Cisco Certified Network Associate (CCNA), Red Hat Certified Systems Administrator (RHCSA)

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