Field Implementation Consultant

About Box: Founded in 2005, Box (NYSE:BOX) is transforming the way people and organizations work so they can achieve their greatest ambitions. As the world's leading enterprise software platform for secure content collaboration, Box helps business of all sizes in every industry securely access and manage their critical information in the cloud. Box is headquartered in Redwood City, CA, with offices across the United States, Europe and Asia. To learn more about Box, visit www.box.com.

 

We are looking for an Implementation Consultant based in Paris to use their delivery and technology expertise for client implementations of Box. You have worked as a consultant, or other similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Box customers have an outstanding experience adopting the Box platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and business processes into Box.

 

 

Responsibilities:

  • Lead new and existing Box customer implementations including managing the project plan and project resources
  • Ensure that a plan is in place for each engagement for deployment, change management and adoption programs
  • Clear communication of implementation status, issues, risks and effort
  • Understand customer use cases and requirements and in turn apply Box best practices for enterprises to those customer implementations
  • Apply vertical industry and functional best practices as applicable to each customer
  • Establish and oversee the customer's initial adoption, training and development of best practices to build a strong foundation before and during initial roll out
  • Troubleshooting customer issues during implementation
  • Assisting with Mobile deployments at scale
  • Working with Sales to scope, estimate and write Statements of Work for new projects
  • Partner with Sales and Professional Services to develop a plan for making Box a part of the client’s core architecture as well as identifying future opportunities for growth in an account
  • Function as the voice of the customer and provide internal feedback on how Box can better serve our customers

 

 

Skills/ Qualifications:

  • Degree required
  • Familiarity with implementing Software-as-a-Service and/or Content Management solutions
  • Several years’ experience working on large enterprise deployments
  • Extensive experience in consulting; either internally via an IT organization or externally with a consulting firm or software provider
  • Experience providing pre-sales support
  • A solid understanding of common industry standard business practices as related to Sales Force Management, Marketing, Product Management, Procurement/Purchasing, Customer/User Support, Accounting, Information Technology
  • Possess strong functional application expertise, expertise in business application deployment cycles, and experience translating customer business requirements into workable world class software solutions
  • Project management experience; excellent client management skills and the ability to work with customers to develop and manage an implementation plan
  • Self-motivated team player ready to embrace a fast paced, high growth environment
  • Familiarity with mobile platforms, including iOS, Android, WebOS

 

Nice-to-have Skills:

  • Familiarity with Project Management tools
  • Familiarity with Salesforce.com, NetSuite, Yammer, Jive
  • Strong experience in one of the following verticals or domain: Financial Services, Healthcare, Media & Entertainment, Software Industry

 

 Benefits

  • 25 days of vacation 
  • Employee Stock Purchase Plan
  • Subsidized transport to/ from the office
  • Subsidized lunches and lots of snacks and drinks in the office
  • Subsidized gym membership and robust wellness program
  • Top notch medical/dental insurance
  • Pension
  • Casual dress environment

 

Travel: 

Usual travel is about 50% but can be higher on certain projects

 

 

#LI-EMEA


Meet Some of Box's Employees

Ryan K.

Outbound Business Representative

Ryan works with federal, state, and local government agencies to help them integrate Box’s secure storage system so that they can more efficiently achieve their goals.

Jason G.

Director, Enterprise Sales

Jason and the 11-person team he manages are responsible for all of the Box enterprise software sales throughout the northeastern United States region.


Back to top