Field Customer Success Manager - Nordics / Benelux

Why is it easier to share content on YouTube and Facebook than it is at work? At Box we’re rethinking – and disrupting – how businesses share, handle and access documents, media and other information with Cloud Content Management.
We are looking for a Customer Success Manager who understands the value of nurturing customer relationships. You will ultimately be responsible for engaging with customers post-sales, driving user adoption and ensuring high retention.
Why the team needs you
As a member of this high-performing team, you will liaise with new and existing customers ensuring that they are supremely successful with and delighted by Box. You will also onboard these accounts onto our services, spur usage in the early and ongoing stages of adoption, and build high customer sophistication & advocacy.
Why Box needs you
Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together.
The Customer Success Manager is a key player in driving our Customer Success organization's ability to execute against our company's visionary goals.
Why you need Box
In this team you will enthusiastically work with your accounts to drive adoption, as well as act as the voice of your customers internally at Box. This is a great opportunity for a creative, energetic thinker, able to understand the customers, their use cases and know how to be a trusted partner so companies stay and grow with Box. You can take care of numerous customers' contacts at different lifecycle stages with ease. You also love understanding a product in depth and then communicating that product to the users. If you love working with customers and have thrived in a role like this before, then we want to talk to you.
Who you are
You will need to be comfortable in a dynamic, start-up environment where collaborating across various global teams and with different partners' levels is crucial to our success. 
The role requires passion in relationship development and strategic business planning and the ability to challenge our customers to help them achieve the best return on their Box investment.
In short, we're looking for someone who gets things done with creativity, an aim to learn, humility, a bit of grit and a sense of fun.
Main Responsibilities
  • Manage all post-sales activity for 25-30 of Box’s top business and enterprise customers through strong relationship-building, product knowledge, planning and execution
  • Maintain a deep understanding of the product and articulate Box value to the customer so that it is mapped to their business objectives and desired outcomes
  • Drive customer retention and adoption of Box by initiating join success plans and conducting regular tactical check-ins and more strategic health checks
  • Proactively identify churn risk and manage a cross-functional team to try and mitigate that risk
  • Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture
  • Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
  • Function as the voice of the customer and provide internal feedback on how Box can better serve our business and enterprise customers
  • Travel up to 40%

Qualification and skills 

  • B.S./B.A. degree
  • Fluent in English and one other Europen language (Dutch is preferred)
  • 3 - 5 Years Prior account management experience 
  • Strong communication skills and technical aptitude
  • Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
  • Self-motivated team player who has fresh ideas when it comes to user adoption and churn mitigation 
  • Enjoys working closely with customers to ensure complete satisfaction 
  • A real go-getter who takes the initiative to get things done
  • 25 days of vacation (plus your birthday off!)
  • Free lunch and fully stocked kitchens with lots of snacks and drinks
  • Subsidized gym membership and robust wellness program
  • Employee Stock Purchase Plan
  • Top notch medical/dental insurance
  • Pension
  • Casual dress environment
Here's the fine print...  
About Box: Founded in 2005, Box (NYSE:BOX) is transforming the way people and organizations work so they can achieve their greatest ambitions. As the world's leading enterprise software platform for secure content collaboration, Box helps businesses of all sizes in every industry securely access and manage their critical information in the cloud. Box is headquartered in Redwood City, CA, with offices across the United States, Europe and Asia. To learn more about Box, visit 
Want to learn more? See what one of our Boxers have to say about transforming the way companies collaborate and work: or take a look at our blog to get the last from Gartner and recent announcements:
Check out some fast facts about Box...
30% year on year growth 
  • 97% approval rating of our CEO Aaron Levie  and 89% of Boxers recommend to a friend (via Glassdoor)
  • European Offices in London, Munich, Paris, Amsterdam, Stockholm 
  • Fantastic and diverse bunch of colleagues! - Active social calendar and communities, including Box Women's Network and PRIDE. 
  • Flat organization: easy access to talented Directors, VPs and above
  • A culture of learning - we value continued development at Box. Host a number of workshops regularly from unconscious bias and radical candour. 
  • Provides nonprofits with the technology resources they need to innovate and fulfil their mission

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