Since 2005, Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 74,000 businesses trust Box to manage content in the cloud. The Customer Advisory Team works to keep Box's smaller business customers happy and healthy. From scaled email outreach to one-on-one customer consultations, Customer Advisors are constantly coming up with new ways to act as a strategic resource for our customers.
Why the team needs you
Customer Advisory needs friendly, energetic individuals to help us provide implementation and optimization best practices and drive risk mitigation efforts to an ever-growing customer base. We're a customer-facing team who has developed a reputation for innovation and agility - quick to experiment and live up to the Box value "Take risks. Fail fast." - we need fresh eyes and customer-centric Advisors who can help us continue to build a best-in-class scaled Customer Success program.
Why you need Box
Box is growing fast - really fast. Every business in the world is looking to modernize how they work. As the leader in cloud content management, Box is the foremost company that transforms how people and enterprises collaborate - but that doesn't happen automagically. Changing the way people work takes time, effort, and planning. That's where you come in.
Who you are
You are a team player and customer advocate motivated by helping others succeed. You know how to listen to the customer and translate their business needs to provide a personalized consultation. You're intrigued by the challenge of delivering an awesome Box experience to tens of thousands of customers and have fresh ideas when it comes to increasing customer engagement. You're a go-getter who thrives in a fast-paced environment, embraces change and takes the initiative to get things done.
Here's the Fine Print
- 4-year degree required
- 1-2 years related experience preferred
- Significant level of comfort interacting with a high volume of customers over a variety of mediums (phone, email, webinars)
- Strong writing skills and email marketing experience would be a plus