Collections Specialist

We need a high energy, hands-on individual to join the Revenue Operations team as a Collections Specialist. As a part of this position you will be required to work closely with our Business & Enterprise level customers to resolve any questions, concerns, or disputes to ensure timely payment of invoices. This role requires the willingness to work cross-functionally with all departments at Box including Sales, Customer Success, Engineering, & Marketing. A successful candidate must have the ability to operate effectively in a fast moving environment as well as the desire to contribute to a hardworking team dynamic.


  • Maintain customer and partner relationships to ensure timely payment of invoices.
  • Contribute to company collection goals as it relates to maintaining AR aging, increasing collection rates, and decreasing day’s sales outstanding.
  • Oversee daily cash application processes – ensure all payments are applied against invoices in a timely manner.
  • Work closely with procurement teams to complete all necessary documentation to ensure timely payment.
  • Effectively communicate payment delays to internal leadership team and appropriately prioritize escalations.
  • Contribute to process & system improvements as Box continues to scale.
  • Help with any additional projects related to Revenue Operations and Finance as they arise.


  • BA/BS or equivalent in (Business Administration, Finance, Accounting – plus)
  • 2 or more years of Accounts Receivables and/or Collections experience
  • 1 or more years of customer service experience at some compacity
  • A friendly demeanor and enthusiasm for an operational, yet customer facing role.
  • Ability to practice good judgment while ensuring policy and processes are followed.
  • Self-motivated and self-managed - able to think independently, creatively, and opportunistically
  • Overly organized, great attention to detail, and strong verbal and written communication skills.

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