Channel Order Management Specialist

We're looking for a high energy, hands-on individual to join the Revenue Operations team as the Channel Order Management Specialist. As a part of this position you will be required to manage internal operations across the quote to cash process for all sales related to our Channel and Partner business. Your day-to-day responsibilities will include assisting channel sales, channel operations, sales operations, legal and customers as needed in all capacities related to billing, provisioning, collections, and revenue. A successful candidate must have the ability to operate effectively in a fast moving environment as well as the desire to contribute to a hardworking team.

RESPONSIBILITIES

  • Assist the channel sales team in deal construction and closure.
  • Work cross-functionally with all operational teams including sales, channel, and legal to review and ensure no adverse financial or legal implications associated with orders and agreements.
  • Coordinate with various teams across the Revenue Operations organization both internationally and domestically as it relates to Order Processing, Collections, Revenue Recognition and Billing-Support.
  • Reconcile and resolve inquiries between sales and billings in our various systems.
  • Provisioning services for customers purchased through the Channel
  • Potentially work directly with our partners as it relates to order questions, onboarding, etc.
  • Ability to optimize, build out and scale the Channel Order Process.
  • Help with additional projects and tasks related to Finance as they arise.

QUALIFICATIONS

  • BA/BS from a top college or university (Business Administration, Finance, Accounting – a plus).
  • Minimum 3-5 years’ experience in Revenue Operations, Channel Operations or similar
  • Prior billing, order management, collections, operations experience is essential
  • Familiarity with Salesforce, Zuora, and/or Netsuite – a plus
  • Familiarity with basic channel models and practices.
  • Must be self-motivated, a team player, reliable, and organized.
  • Strong verbal, written communication skills and ability to deal with conflict resolution.
  • Ability to learn and grasp new concepts quickly as well as multi-task.
  • Strong system and data flow knowledge. Ability to learn and adapt to new flows and software technologies.
  • Strong analytical, research, problem solving and evaluative thinking skills.
  • Acute attention to detail and well developed organization and time management skills.
  • Well-developed sense of urgency and follow through.
  • Team-oriented approach – can effectively lead a project or participate as an effective team member as well as work cross-functionally with other organizations.
  • Strong work ethic, including the ability to work independently, but also knows how to have fun while doing it

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