Accounts Receivables/Collections Lead

We need a high energy, hands-on individual to join the Revenue Operations team as an Accounts Receivables/Collections Lead. As a part of this position you will be required to work closely with our Business & Enterprise level customers to resolve any questions, concerns, or disputes to ensure timely payment of invoices. This role requires the willingness to work cross-functionally with all departments at Box including Sales, Customer Success, Engineering, & Marketing. A successful candidate must have the ability to operate effectively in a fast moving environment as well as the desire to lead and contribute to a hardworking team dynamic.

Responsibilities:

  • Work closely with Box's customers and partners to ensure timely payment of invoices.
  • Follow-up with delinquent customers and negotiate resolution in alignment with Box’s policies and procedures.
  • Contribute to minimizing bad debt exposure & help maintain Box’s best in class AR aging.
  • Compile & analyze cash forecasts on a monthly basis and present to finance leadership team.
  • Participate in defining monthly collection goals for the team as it relates to maintaining AR aging, increasing collection rates, and decreasing day’s sales outstanding.
  • Oversee daily cash application processes – ensure all payments are applied against invoices in the billing management system.
  • Effectively communicate collection updates to finance leadership and escalate issues for additional support as needed.
  • Proactively propose process & system improvements when applicable.
  • Help with any additional tasks or projects related to Revenue Operations as they arise.

Qualifications:

  • BA/BS or equivalent in (Business Administration, Finance, Accounting – plus)
  • 5+ or more years of Accounts Receivables and/or Collections experience
  • 5+ or more years of customer service experience at some capacity
  • 1+ years of leadership experience at some capacity (call center management – plus)  
  • Experience in systems such as Salesforce, Zuora, Netsuite, Anaplan – plus
  • A friendly demeanor and enthusiasm for an operational, yet customer facing role.
  • Ability to practice good judgment while ensuring policy and processes are followed.
  • Self-motivated and self-managed - able to think independently, creatively, and opportunistically
  • Overly organized, great attention to detail, and strong verbal and written communication skills.

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