Senior Customer Success Manager

As a Senior Customer Success Manager you will help senior leaders at large companies solve their most pressing digital problems through our cutting edge software platform. You will be tasked with building,  maintaining, and growing relationships with our most strategic customers. This role requires a consultative and holistic approach to the customer lifecycle. This includes building out comprehensive marketing strategies, executing and optimizing those strategies, all while delivering next-level results and service.  

The ideal candidate would be a strong leader and industry expert who is looking to directly impact the digital marketing strategy of some of the top brands in the world, and have a lot of fun while doing it.

If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth.

Responsibilities

  • Own the relationship and ultimate success of  BX’s most strategic customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. These are companies like Hugo Boss, Ann Taylor and Comcast.
  • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
  • Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
  • Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
  • Ensure that customers derive maximum value from their investments in BX and fully leverage our entire suite of services
  • Mentor a client strategist who will help execute on your marketing vision ; this position will have the opportunity to graduate into a full management role or simply manage our super elite clients

Desired Skills & Experience

  • 4+ years experience in client service, account management, and/or digital marketing
  • Experience working with Fortune 500 companies
  • Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
  • Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
  • Strong technical skills or the ability to quickly learn technical concepts
  • Elite communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
  • Proactive and energetic attitude with the desire to be a key player on a results-oriented team
  • Entrepreneurial spirit with with a passion for the marketing technology space and a healthy dose of humility
  • Desire to help mentor and develop junior members within the Customer Success team

BounceX is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

JOIN US ON OUR MISSION 

BounceX is a global marketing technology company that has been recognized as a best place to work by Glassdoor and Crain’s, and one of America’s fastest-growing SaaS companies.

More than 300 companies including JetBlue, Uniqlo, HelloFresh, and Comcast use BounceX to orchestrate real-time, multichannel marketing programs customized for every individual web visitor. 

With offices in New York City and London, BounceX is built on the belief that the success of a company is rooted in the strength of its team, so we’ve created a collaborative, inclusive environment where people love coming to work.

We provide career coaching, growth and development opportunities, and benefits that are in the 95th percentile of all technology companies. Some highlights include excellent healthcare that starts day one, best-in-class fully paid family leave, 401(k) match, flexible work hours, and more.

What bonds our community together is our commitment to 5 Core Values:

  • Come Hungry
  • Carry Each Other
  • Drive Undeniable Performance
  • Respect People, Privacy, Ideas
  • Bounce Back

Come join us on our mission.


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