Customer Success Manager
As a Customer Success Manager, you will help senior leaders at large companies solve their most pressing digital problems through our cutting edge software platform. The role involves a consultative and holistic approach to both digital marketing and client management, including building out comprehensive marketing strategies, executing and optimizing those strategies, all while delivering next-level results and service.
The ideal candidate would be a strong leader who is looking to directly impact the digital marketing strategy of some of the top brands in the world, and have a lot of fun while doing it.
If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth.
Why you’d want to work here
- We are the fastest growing software company in the US according to the Inc 5000 and Deloitte Fast 500
- We are one of the best places to work in NYC according to Crain’s, Fortune, and Glassdoor
- We invented the behavioral marketing space - we innovate rather than copying others
- We work with some of the best brands in the world
- Own the relationship and ultimate success of a dedicated segment of BX’s enterprise customers, including initial onboarding, strategy development, campaign execution and optimization, and retention
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
- Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
- Ensure that customers derive maximum value from their investments in BX and fully leverage our entire suite of services
Desired Skills & Experience
- 2-4 years experience in client services, account management and/or digital marketing
- Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
- Elite communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
- Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
- Strong technical skills or the ability to quickly learn technical concepts
- Proactive and energetic attitude with the desire to be a key player on a results-oriented team
- Entrepreneurial spirit with with a healthy dose of humility
BounceX is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
JOIN US ON OUR MISSION
BounceX is an international marketing technology solution that brings a "logged-in" experience to logged-out website visitors across all their devices. A category leader in device identity resolution, BounceX helps companies like Uniqlo, HelloFresh and Tribune Interactive orchestrate real-time, multichannel marketing programs customized for the individual behind each device. They're best known for their impact on triggered email performance and website personalization.
Having raised over $44.9 million in funding from proven firms like Battery Ventures, Cross Creek Advisors and Primary Ventures, BounceX was named the Fastest Growing Software Company in America by Inc Magazine. With headquarters in New York and London, BounceX has been recognized by Glassdoor and Crain's for its exceptional culture and being one of the top places to work in the country. The company recently signed both the White House Equal Pay Pledge and the United Nations Women's Empowerment Pledge and continues to set the bar as a pioneer in technology innovation and workplace inclusion initiatives.
What bonds our community together is our commitment to 5 Core Values:
- Come Hungry
- Carry Each Other
- Drive Undeniable Performance
- Respect People, Privacy, Ideas
- Bounce Back
Come join us on our mission.
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