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Boston Consulting Group (BCG)

IT Specialist

Toronto, Canada

WHAT YOU'LL DO
Our mission is to continuously improve our IT systems and services, support the business and strive to create and innovate with technology.

As an IT Specialist, you work closely with a team of IT professionals with the primary responsibility to execute local IT projects, provide solutions to issues, and help manage local stakeholders to ensure the team is delivering a high level of customer care to colleagues and visiting BCG clients. This includes, but is not limited to user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance and all other technology needs of the office.

You report directly to the Local IT Manager and are able to perform successfully in a fast-paced, high-performing, service-orientated environment. You apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG's values and culture.

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Key responsibilities:
Providing a high level of customer service through on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.) for all assigned BCG teams in a fast-paced environment
Supporting the BCG user community by providing tailored solutions for their technology while on-site in BCG offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc.
Preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements and documenting critical and routine technical procedures as well as end user literature
Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources (Zoom and WebEx in particular)
Plan and work on projects in an operational capacity for both global and local initiatives such as evaluating existing systems and recommending technology for upgrade and replacement, and evaluating new technologies for potential applicability within BCG
Compile various reports including but not limited to IT dashboard, inventory tracking and management, service assessments, mobile usage, hardware planning plus others
Troubleshoot and log any technical issues received via phone call or ticket in the IT Service Management tool Service Now and analyzing call data to proactively identify improvement opportunities
Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management

YOU'RE GOOD AT
Key strengths and attributes needed to succeed in the role:
Focus on excellent customer service and the needs of the BCG user community through excellent communication (written and verbal), time-management and collaboration skills
Self-starting attitude and resourcefulness to identify, analyze and solve problems that may arise
Professionalism to be able to respect all BCG information as personal and confidential
Ability to work independently as well as in a team environment displaying consideration and respect for others
Appetite for continuous learning to further IT knowledge and career development
Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
Ability to follow established procedures/standards
Excellent oral and written English, clear communication and ability to communicate with technical and non-technical stakeholders

YOU BRING (EXPERIENCE & QUALIFICATIONS)
Essential
College diploma or University degree or equivalent experience specializing in technology with 5+ years' experience in a similar role
Broad experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
Experience in effectively communicating and presenting technical concepts to management, peer group and staff
Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
WebEx/Zoom meeting setup and basic troubleshooting experience
ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL system and ticketing process
LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
SCCM or imaging software experience
Exposure to cloud technology
VoIP experience
Experience in working with teams
Desirable
Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau, Alteryx and MS Project
Project management experience
RSRBCG
YOU'LL WORK WITH
BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
ADDITIONAL INFORMATION
Shared office space:
Some lifting/moving equipment is required
Occasional weekend work or out of hours work
Compensation information:
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest.
Reimbursement for gym memberships and other fitness activities
Fully vested retirement contributions made annually, whether you contribute or not
Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

There is flexibility to be hired as an IT Senior Specialist, dependent upon experience level.

Client-provided location(s): Toronto, ON, Canada
Job ID: Boston_Consulting_Group-19971BR
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • On-Site Gym
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • Fitness Subsidies
    • Mental Health Benefits
    • Virtual Fitness Classes
    • FSA With Employer Contribution
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Four-Day Work Week
  • Office Life and Perks

    • On-Site Cafeteria
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Sabbatical
    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • Relocation Assistance
    • Financial Counseling
    • 401(K)
    • Performance Bonus
    • Profit Sharing
    • Company Equity
  • Professional Development

    • Internship Program
    • Work Visa Sponsorship
    • Learning and Development Stipend
    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Shadowing Opportunities
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

This job is no longer available.

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