Success Consultant

Company and Description

Founded in 2006 and headquartered in Charleston, SC, BoomTown is a rapidly growing SaaS company that offers sales and marketing software to real estate professionals. BoomTown's platform has been implemented by 1,000’s of top-producing real estate brokerages and teams across the country that collectively employ over 15,000 agents. We’re truly passionate about our clients’ success and work hard to create and support solutions people love to use.

We are currently searching for a Success Consultant to manage multiple existing client relationships in a queue based strategic support role.  Our Success Consultants create a seamless business partnership with our clients by serving as industry-leading experts in the field of real estate marketing, technology, and business operations, with a strong emphasis on lead generation, lead nurturing and prospect management.  Additionally, Success Consultants work with clients to help them fully optimize their use of the BoomTown platform in order to drive revenue and deliver a huge return on investment.  This is not a sales or commission based position.

Key responsibilities:

  • Provide strategic coaching to BoomTown clients who have completed the Onboarding process.
  • Proactively reach out to BoomTown clients to promote product adoption and open communication.
  • Analyze BoomTown system metrics to hold clients accountable and establish positive habits.
  • Proactively identify at risk clients and put strategy in place to revamp their success model.
  • Analyze PPC traffic data, Google Analytics, user activity, lead quality, email effectiveness, etc.
  • Fiercely protect client happiness, striving for 100% client satisfaction.

We'd like to speak to you if:

  • have 3+ years account management experience, software/web environment is considered a plus.
  • have previous SalesForce experience.
  • have an understanding of online paid advertising; through Search and/or Social channels.
  • have experience in the Real Estate Industry which is considered a plus, but not a requirement.

You'll Enjoy This Position If You:

  • have a passion for client service.
  • are upbeat and engaging yet empathetic in your approach with clients.   
  • enjoy quickly forming relationships where establishing rapport is essential to your success are driven by completing tasks and enjoy a fast paced environment.
  • love formulating strategy, analyzing key data points, and problem solving in order to help clients drive better business results.
  • have a relentless desire to learn, to absorb industry knowledge, and become a thought leader for your clients.
  • have excellent communication skills that are apparent in your email and phone presence.  
  • enjoy working in a team and cross functionally with other teams.

What is BoomTown, you ask?

BoomTown was ranked on the Inc 500 Fastest Growing Companies list in 2011, 2012 and 2013. BoomTown is a fast growing web-based software company specializing in an end-to-end web marketing solution for real estate. Our flagship product is used by top-producing real estate brokers and teams across the country. BoomTown enjoys success by combining nimble management, a top-notch technical team, and unequaled customer service. We are extremely passionate about our platform, as well as our relationships among our team and with our partner clients.

Life at BoomTown

Our philosophy can be summed up fairly succinctly - we create powerful, yet simple software to drive our clients’ business outcomes.  We’re truly passionate about our clients; and we’re focused on designing innovative solutions for their complex needs that make a difference in their lives.  Simply put, we work hard to create inspired solutions that people love to use.

BoomTown offers you:

Growth potential and ability to lead change
Company leadership that believes in flexibility, freedom, and innovation
Challenging, motivating, fun and dog-friendly work environment
Company culture that is guided by our core values that thrives on passion and innovation
Agile product management methodologies with minimal process overhead
Life in Charleston, SC…one of the best cities in America!

Meet Some of BoomTown's Employees

Adria J.

Success Consultant Team Lead

Adria supports BoomTown’s network clients who help build websites and implement the marketing solutions. She also delivers strategic coaching for larger client bases.

Jake W.

Software Engineer

Jake works on the Consumer Team to create client-facing developments that provide engaging customer experiences. He also builds upon existing software to help BoomTown scale.

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