Onboarding Specialist

BoomTown is looking for an Onboarding Specialist to join our Client Success team. As an Onboarding Specialist, you’ll manage multiple client relationships during their first few months on the BoomTown platform. You will foster adoption of key features within the system and coach clients on best practices in the fields of lead generation, lead nurturing, real estate marketing & team accountability. Ensuring proper adoption of the BoomTown platform and best practices, you’ll work to accelerate our customers’ return on investment.

Key Responsibilities:

  • Conduct comprehensive review of client goals and existing operational processes.
  • Coach clients on the adoption of key features to help them meet their goals.
  • Coach clients on operational processes that will help meet their goals.
  • Analyze paid lead generation campaign performance and make recommendations that will help clients meet their goals.  
  • Analyze each team’s system usage, lead follow up, email effectiveness, etc. making recommendations as needed.
  • Monitor your clients advancement through the onboarding phase and facilitate proper handoff to other Success teams.
  • Fiercely protect client happiness, striving for 100% client satisfaction.

We'd like to speak with you if you:

  • have 2+ years account management experience in a software/web environment.
  • have previous SalesForce and/or Gainsight experience.
  • have an understanding of online paid advertising; through Search and/or Social channels.
  • have experience in the Real Estate Industry which is considered a plus, but not a requirement.

You'll enjoy this position if you:

  • have a passion for client service; You are upbeat and engaging yet empathetic in your approach with clients.  
  • enjoy forming on-going relationships where establishing rapport is essential to your success love formulating strategy, analyzing key data points, and problem solving in order to help clients drive better business results.
  • have a relentless desire to learn, to absorb industry knowledge, and become a thought leader for your clients.
  • have excellent communication skills that are apparent in your email and phone presence.  
  • are process and detailed oriented (to a fault.)  
  • you know how to balance competing priorities. enjoy working cross functionally with other teams while being responsible for your own client load.

What is BoomTown, you ask?

BoomTown was ranked on the Inc 500 Fastest Growing Companies list in 2011, 2012 and 2013. BoomTown is a fast growing web-based software company specializing in an end-to-end web marketing solution for real estate. Our flagship product is used by top-producing real estate brokers and teams across the country. BoomTown enjoys success by combining nimble management, a top-notch technical team, and unequaled customer service. We are extremely passionate about our platform, as well as our relationships among our team and with our partner clients.

Life at BoomTown

Our philosophy can be summed up fairly succinctly - we create powerful, yet simple software to drive our clients’ business outcomes.  We’re truly passionate about our clients; and we’re focused on designing innovative solutions for their complex needs that make a difference in their lives.  Simply put, we work hard to create inspired solutions that people love to use.

BoomTown offers you:

Growth potential and ability to lead change
Company leadership that believes in flexibility, freedom, and innovation
Challenging, motivating, fun and dog-friendly work environment
Company culture that is guided by our core values that thrives on passion and innovation
Agile product management methodologies with minimal process overhead
Life in Charleston, SC…one of the best cities in America!

Meet Some of BoomTown's Employees

Adria J.

Success Consultant Team Lead

Adria supports BoomTown’s network clients who help build websites and implement the marketing solutions. She also delivers strategic coaching for larger client bases.

Jake W.

Software Engineer

Jake works on the Consumer Team to create client-facing developments that provide engaging customer experiences. He also builds upon existing software to help BoomTown scale.

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