- Conduct comprehensive review of client goals and existing operational processes.
- Coach clients on the adoption of key features to help them meet their goals.
- Coach clients on operational processes that will help meet their goals.
- Analyze paid lead generation campaign performance and make recommendations that will help clients meet their goals.
- Analyze each team’s system usage, lead follow up, email effectiveness, etc. making recommendations as needed.
- Monitor your clients advancement through the onboarding phase and facilitate proper handoff to other Success teams.
- Fiercely protect client happiness, striving for 100% client satisfaction.
We'd like to speak with you if you:
- have 2+ years account management experience in a software/web environment.
- have previous SalesForce and/or Gainsight experience.
- have an understanding of online paid advertising; through Search and/or Social channels.
- have experience in the Real Estate Industry which is considered a plus, but not a requirement.
You'll enjoy this position if you:
- have a passion for client service; You are upbeat and engaging yet empathetic in your approach with clients.
- enjoy forming on-going relationships where establishing rapport is essential to your success love formulating strategy, analyzing key data points, and problem solving in order to help clients drive better business results.
- have a relentless desire to learn, to absorb industry knowledge, and become a thought leader for your clients.
- have excellent communication skills that are apparent in your email and phone presence.
- are process and detailed oriented (to a fault.)
- you know how to balance competing priorities. enjoy working cross functionally with other teams while being responsible for your own client load.
Meet Some of BoomTown's Employees
Success Consultant Team Lead
Adria supports BoomTown’s network clients who help build websites and implement the marketing solutions. She also delivers strategic coaching for larger client bases.
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