Sr. Account Manager Chains – Bangkok

As a Senior Account Manager Chains, you are part of the Partner Services Department and responsible for the contacts with all global and local chains within Thailand. The main objective of this role is supporting Booking.com BV in optimize the performance of hotel chains and to assist the local teams in their cooperation with the chains. As Senior Account Manager Chains, you will assist Booking.com BV with the overall performance of the hotel chains in Thailand. You will advise them how and where to improve results and performance of their hotels. You work closely together with the local Area Managers, Chain Experts, Account Managers and other departments. You will attend tradeshows and travel to the head offices of the hotel chains.

We are looking for an experienced candidate who has strong business, communication and analytical skills to fill this new position in the Partner Services Team in Thailand. You work (full-time) from our office in Bangkok and report directly to the Area Manager.

B.Responsible

  • Support Booking.com BV in identifying and establishing good proactive relationships with high level decision makers at hotel groups / chains and understand and communicate structure of decision making levels to local account managers
  • Assist Booking.com BV in building a good relationship and partnership based on common goals and results
  • Take ownership of actions required from inbound communication from groups / chains
  • Deliver quantity and quality reports on results and performance for information support to Booking.com BV
  • Support Booking.com BV in identifying accommodation from new or existing group / chains to work with
  • Assist Booking.com BV in conducting competitor research and analysis on pricing, supply and content in order to improve online proposition
  • Work with Area Manager on performance of groups / chains
  • Attend tradeshows, workshops and quarterly meetings with the hotel chains
  • Promote Booking.com brand name and its online reservation services to hotel groups / chains
  • Support Booking.com BV in looking for opportunities to improve marketing and distribution for groups / chains
  • Providing support to Booking.com BV by informing the management team and conducting thorough competitor research and analysis reporting in order to gain competitive edge on availability and supply
  • Provide support, training and updates to local Booking.com offices on groups / chains
  • Liaise internally with different departments to identify, recommend and implement improvements to Global Accounts business units
  • Handle two way communication and project management of new tech roll outs
  • Share information with and support local account managers in your appointed region
  • Liaise internally with different departments to identify, recommend and implement improvements to Global Accounts

B.Skilled

  • At least 5 years of experience in a relevant function in the hotel or wider travel industry
  • Fluent English and Thai speaker and writer
  • Excellent communication & business skills
  • People management experience is required
  • Strong relationship management skills
  • Accurate and analytical mind
  • Able to prioritize and plan
  • Forecasting and management skills preferred
  • Willing to travel (25 – 50%)
  • Pro-active, sense of responsibility, independent and customer friendly
  • Excellent computer skills and knowledge of systems
  • You should already live in Bangkok and do not require employment work pass sponsorship to work in Thailand

The hiring company Booking.com (Thailand) Co Ltd is one of Booking.com BV's and/or BookingSuite BV's support companies in Thailand. Booking.com (Thailand) Co Ltd is looking for a Sr. Account Manager Chains - Bangkok. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com's™ newly established Accommodation Marketing Services division. All references to "Booking.com" refer to Booking.com BV.


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