Senior Technical Program Manager - Identity

    • Amsterdam, Netherlands

It wasn't so long ago that booking a trip to see the Eiffel Tower, stroll down New York's iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone.

In fact, that's what we do at We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we're busy preparing for when the world is ready to travel once more.

Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.

We are united in the belief that our very human desire to explore the planet's beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.

Senior Technical Program Manager - Identity

You will define and drive program initiatives, collaborating with product and engineering teams, UX designers, marketing and partner teams. This role is both strategic and tactical, giving you the opportunity to lead and innovate, influencing a wide range of stakeholders. You will be an integral part of building new platforms, features and services.

Some of the challenges include operating with ambiguity, dealing with change, managing complex interdependencies and leading and navigating cross-functional teams. You will synthesize a variety of technologies and capabilities into high quality simple products and features that customers' love. You will need to be a smart risk taker who can deliver big ideas, transforming them into scalable programs. With close interaction with senior stakeholders, you will share data-driven insights and align roadmaps to strategic objectives.

This is a chance to take ownership and facilitate and shape programs that make a significant impact in our journey towards delivering seamless, sustainable, personalised and scalable services for all our customers.


  • Define the product and technology/architectural vision for critical aspects of the program
  • Lead teams through transition from ideation to execution
  • Define projects; requirements gathering, write detailed functional and test specifications, coordinate efforts to scope, schedule and deploy new feature sets
  • Research to better define the opportunity and understand customer requirements
  • Partner with leaders across the company, both locally and internationally
  • Collaborate with development teams to build and launch new products, features and programs

  • 7-8 years+ solid experience in technical program management
  • 3+ years of commercial coding experience
  • Demonstrable ability to work on programs with software development teams
  • Solid exposure delivering programs to an agile methodology (SCRUM, RUP, XP)
  • Strong experience of project delivery for large, cross-functional projects
  • Experience of building and launching a new product or service end to end
  • Data-driven; strong analytical and quantitative skills with the ability to use hard data and metrics to back up assumptions and recommendations
  • Solid business judgment together with ability to operate successfully in ambiguous environments
  • Strong communication and interpersonal skills including influencing cross-functional teams
  • Bachelor's degree in computer science preferred
  • Experience delivering with an agile methodology (SCRUM, RUP, XP)
  • A track record of project delivery for large, cross-functional projects Experience of building and launching a new product or service from the ground up
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations
  • Domain-related experience a strong preference including e xperience defining complex software architecture

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