Senior Director Software Development Customer Platform

3+ months agoAmsterdam, Netherlands

As a Senior Director Software Development, you are responsible for leading the Customer Platform within the Accommodations Business Unit, a department of self steering teams who develop products and constantly innovate to delight our customers.

Our vision is to empower people to experience the world. Wherever our customers go and whatever they do, they book it with us.

With over 1.5 million room nights booked every day in our 1.5 million + accommodations worldwide, our daily mission is to make travel, experience and exploration accessible for everyone, everywhere. As our business is constantly growing, we are looking for a senior leader to join our team, impact our users on a daily basis and take our product and technology to the next level.

We hire the best and the brightest professionals, and we empower them to innovate, in the Customer Platform you need to have:

  • Senior leadership experience at driving digital experiences across web and mobile customer facing platforms
  • Strong technology thought leadership on the customer experience
  • Strong understanding of mobile and web technology landscape includings cross device experiences and building
  • Solid awareness of emerging technology trends in front end tech space
  • Demonstrable experience of leading customer facing platforms
Your focus will be on:
  • Own the Customer Journey across Web & App including pre-Book, Book, pre-Trip, in-Trip and post-Trip
  • Platform ownership across web and apps
  • Shared and reusable components
  • Overall website and app information architecture, page/app infrastructure and associated frameworks
  • All internal tooling to support the customer experience
  • Prototyping new archetypes of interactions
  • Web and mobile backend for frontend platforms
In your role you will lead the Senior Technology team for Customer Platform making a marked contribution in defining the direction of new products, processes or operational plans in line with the vision and strategy. Your role will operate in the mid to long term strategic narrative of the organisation ensuring that the organisation is set up for success through building a fantastic team, excellent ways of working and great technology. You can hold your own in a technical argument, but you know getting out of the way is often the best option. You get things done via influence not authority. You unlock the creativity of your team and inspire them to build the best for our customers. You work closely with your product counterparts to ensure we are always working towards what's most important for our customers and to achieve high business impact.

You take full end to end responsibility for your area.

B. Responsible

People & Function Leadership
  • Lead, inspire and motivate your Engineering function through leading by example and setting expectations around what success looks like, giving ownership and providing clarity when necessary
  • Line manage Directors and Senior Managers as well as top technical talent, such as Principals.
  • Communicate strategy in a compelling manner to multiple teams and relevant stakeholders
  • Foster inclusion by holding self and others accountable
  • Drive people centric initiatives that enable workforce diversity
  • Organisational design, strategy and budget to ensure we are set up to deliver on our strategic agenda
  • Partner in and outside of our Business unit to lead and shape the people agenda across
  • Create a learning environment by coaching, two-way feedback, helping people extract and share personal learnings, and support teams to constantly adapt
  • Foster a positive engineering culture who innovate, work as a team and celebrate success
  • Build a world class team through nurturing, attracting, and retaining tech talent from around the world
  • Empower your teams to do their best work at
  • Be curious, learn, iterate and shape our culture
  • Deputise for the VP
Technology, Craft & Delivery Leadership
  • Create long-term plans that align with the overall focus of the business
  • Lead, influence and own delivery within your function including department goals
  • Partner with other functions and business units to deliver on our strategic agenda
  • Maintain focus on the end goal, minimise risk and remove roadblocks for our strategic agenda
  • Ensure clear and effective communication at all levels: proactively keep all stakeholders informed of what's happening, upcoming changes, projects, issues and risks
  • Foster mastery in engineering craftsmanship across including shaping ways of working
  • Own Technology-wide topics and help lead and grow the department
  • Embed Agile ways of working and values within the organisation
  • Identify problems and significantly improve, change or adapt existing methods and techniques drawing from personal experiences and feedback
  • Drive a DevOps culture
Technology, Architecture & Product Strategy
  • Shape, define and build new products, processes and operational plans in alignment with the commercial and financial needs of the business
  • Lead, take ownership and shape the technology strategic objectives and roadmaps
  • Be a strategic thought partner and influence senior stakeholders across the Accommodations and the broader business to set and align the strategic direction of your function
  • Make decisions in complex and ambiguous situations, and guide others in their decision making by recognizing and challenging assumptions, introducing relevant data and multiple perspectives
  • Ensure that the Booking architecture principles and engineering practices are adhered to, and that there is direction and alignment for each product.
  • Anticipate the need for changes based on context, and set renewed courses of action to engage teams and achieve goals, while striving to make the impact clear and understandable
  • Drive innovation in your function
  • Own the architecture across your function
  • 10+ years of Tech Leadership experience
  • Experience with large scale platforms and high traffic (100,000+ visitors per day), preferably E-commerce sites or marketplace companies
  • Demonstrable experience of building, shaping and leading a cross functional Engineering function or business unit at scale (150/200+ people)
  • Must understand technology and have a proven track record of designing and building high quality web and mobile applications especially high volume consumer facing applications
  • Demonstrable experience of working in Agile environments and more importantly an Agile culture and ethos
  • Demonstrable experience of setting, leading and influencing both the Engineering and Business strategy to the medium and long-term
  • Experience with managing and coaching teams of senior tech leaders including building and growing teams
  • Independent, pragmatic and proactive work attitude
  • Well versed in Engineering Craftsmanship
  • Cloud based technologies
  • Building a DevOps culture
  • Be humble and human
  • Excellent communication skills
  • Strong commercial acumen
  • Be able to deputise for the VP of Engineering

This position is open to candidates worldwide and when hired we provide Visa and Relocation assistance.

Technology is the core of our business and we ensure that we give the best 'deal' possible, to our employees. Here is what you get:
  • Living and working in Amsterdam, one of the most cosmopolitan cities in Europe
  • Contributing to a high scale, complex, world renowned product and seeing real time impact of your work
  • Working in a fast paced and performance driven culture
  • Career Advancement via Online and On-the-job training, Hackathons, Conferences and active community participation
  • Competitive compensation and benefits package and some great added perks of working in the home city of

Job ID: booking-BOOKUS3063351EXTERNAL