Outbound Team Lead

Partner Services engages with existing and future partners to make them successful on Booking.com. We want to provide guests with the widest choice of accommodations at the best prices. We focus on partner growth in volume and business value.

The Outbound Team is responsible for adding support towards our Partner base from new Regional Outbound Sites. The regional sites make partners aware of their commercial opportunities and support promotional campaigns. We offer a dynamic, motivating and sophisticated work environment with a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people and high standards of integrity make Booking.com a great place to work. Within the team, we are looking for an experienced, enthusiastic Outbound Team Lead. If you would like to be part of the Hub management team and you think you can make a difference, have a closer look at this job opening.

As an Outbound Team Lead in the Outbound Team, you will be responsible for managing a team of Outbound Executives in their proactive contact with (new) partners or leads. In this role you will be working in day shifts / regular office hours from our Amsterdam office.



  • Coach and counsel to drive improvements in the team
  • Implement and execute company policies and procedures and setting priorities
  • Assure strong quality as well as productivity standards within your team
  • Address good and bad behaviors in the team
  • Track and monitor performance levels, and manage underperformance
  • Maintain performance, productivity and attendance information
  • Drive the team in order to achieve requested departmental targets
  • Conduct 1-2-1 meetings with Outbound Executives of your team to maintain focus and motivation on Outbound standards and targets
  • In collaboration with other Team Leads monitor activities and performance on a daily basis
  • Be a point of contact for Partner services Local offices in the countries Amsterdam Hub supports
  • Schedule and distribute tasks and projects within the team
  • Coach and develop the team to be commercially aware
  • Be an effective Change Manager, who knows how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviors
  • Collaborating with HR in the recruitment process of new Outbound Executives
  • Building strong relationships with other stakeholders and departments within the company
  • Assist in additional tasks and projects if needed
  • Assist in and conduct, mid- and end-of- year performance reviews
  • You report directly to the Outbound Hub Manager of this location

  • Min. 2 years people management experience in an international environment
  • Strong commercial awareness and drive and understands key performance drivers for partners
  • Passionate about people development and coaching, proven experience in performance management and call monitoring
  • Experienced in creating and developing a high performing department
  • Advanced English writing and speaking skills, any additional language is a strong plus
  • Experience in hotel/travel industry is a plus
  • Preferred languages: Dutch, German, Polish, Russian (one of them) is a plus

  • Ability to work well under pressure especially in a changing environment
  • Leadership flair with the skill to motivate others to perform and exceed expectations
  • Strong communication skills
  • Professional, proactive, positive and with a "can-do" attitude
  • Flexibility
  • Business awareness
  • Stakeholder management
  • Open to change
  • Embrace teamwork
  • Strong work ethic
  • Planning and organizing
  • Analytical focus
  • Self reflection and awareness
  • Clear awareness of own communication style and able to adjust to make rapport with others
  • Be an excellent team player
  • Able to influence and focus on buy-in with peers and stakeholders

Our reward philosophy is designed to give you the best 'deal' possible:
  • Opportunity to grow professionally and to shape the future of the global travel industry
  • A high-scale, complex, world-renowned product
  • See the real time impact of your work
  • Smart, driven colleagues and a fast-paced, performance driven culture
  • Great headquarters in Amsterdam, one of the Europe's most cosmopolitan cities

The hiring company Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. Booking.com BV is looking for a Outbound Team Lead in Amsterdam, the Netherlands. All references to "Booking.com" refer to Booking.com BV.

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