IT Support Desk Technician, Bangkok


Booking.com is looking for a quality focused Support Desk Technician who wishes to immerse him/herself into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help support the employees of a fast and dynamic business.

B.responsible

  • Providing technical support to all employees off Booking.com and ensure that all systems are working properly;
  • Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;
  • Pro-actively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution;
  • Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
  • Balance and prioritize multiple tasks from different sizes and business importance;
  • Recognize when an issue needs to be escalated;
  • Arrangement of new PC's for starters including setup, installation and configuration of the software/hardware based on individual user needs;
  • Carry out user account maintenance for the starters, leavers and role changers
  • Engage in interaction to resolve issues together with the team;
  • Demonstrate drive to increase and maintain technical expertise and Booking.com company knowledge

B.skilled
  • Experience providing 1st line IT technical support;
  • Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications;
  • Experience in troubleshooting external software applications, including cloud based applications;
  • Knowledge of Microsoft Office suite;
  • Basic-medium level of Active Directory and Windows Server 2008 usage, AD Domain's, DNS service, DHCP service;
  • Basic-medium level Knowledge of TCP-IP, Remote desktop software, LAN, WAN, Internet explorer and/or Mozilla browser;
  • Knowledge of PC and Laptop's hardware;
  • Medium level knowledge of standalone and network printers;
  • Experience with any helpdesk ticketing system;
  • Outstanding communication skills (written and verbal);
  • Able to work successfully in and with a team;
  • Eligible to work in Thailand - This role is only open to Thai nationals as there will be no work pass sponsorship for this role.


The hiring company Booking.com Customer Service Center (Thailand) Co., Ltd. is one of Booking.com BV's and/or BookingSuite BV's support companies in Thailand. Booking.com Customer Service Center (Thailand) Co., Ltd. is looking for a IT Support Desk Technician, Bangkok. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com's™ newly established Accommodation Marketing Services division. All references to "Booking.com" refer to Booking.com BV.


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