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Booking.com

Direct Debit Specialist (temporary) – English

As a Direct Debit Specialist you will maintain your own account portfolio, contacting hotels via phone, email, requesting to use a different payment method. This, under the reconciliation of compensation owed in accordance to their payment terms, while educating them on the benefits of partnering with us. This position requires an organized team player with good strong communication skills. The role requires either one year experience in collections, customer service, or the travel industry.

Responsibilities include but are not limited to:

  • Make pro-active and collection calls, send reminder emails to hotels regarding direct debit.
  • Analyze, understand and avoid reasons why hotels are currently not on direct debit.
  • Communicate with hotels in various countries as required and bring new and innovative ideas how to improve the payment process by direct debit.
  • Follow up with hotels on a recurring basis, building relationships.
  • Be proactive in increasing the number of accounts that pay by Direct Debit, where available.
  • Utilize various applications and tools such as SAP, Booking.com software.
  • Ability to work well with other departments including credit control, finance, customer service.
  • Meet departmental expectations/deadlines including call/email volumes, response SLAs.

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Preferred qualifications:

  • High School Diploma or equivalent
  • Must be fluent in English
  • Working knowledge of basic programs including Excel, Word, SAP
  • Detail-oriented, organized, efficient and ability to multi-task
  • Excellent problem-solving, analytical and mathematical skills
  • Positive attitude, goal-oriented, and ability to work with minimal supervision
  • Excellent verbal and written communication skills
  • Dependable, flexible, and ability to work in a fast paced, changing environment
  • Ability to handle potentially volatile situations

The hiring company Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. Booking.com BV is looking for a Direct Debit Specialist (temporary) – English in Amsterdam, the Netherlands. All references to “Booking.com” refer to Booking.com BV.

Job ID: 47473bb4f33b5022dd72a4f61c7fbe4e
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Dental Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Summer Fridays
  • Financial and Retirement

    • Pension
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Stock Purchase Program
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Work Visa Sponsorship
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

This job is no longer available.

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