Customer Service Partner Executive - German


Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's partners a friendly, personal and positive experience every time? If so, you could be the hero we're looking for!

 Who we are:

Booking.com is the planet's #1 accommodation site. Booking.com's diverse team, 17,000 strong, is united by a single mission: to empower people to experience the world. Whether in London or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Supporting them as they do, as well as our partners who help them do it, is Booking.com's globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide - the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com's guests and partners, 24 hour a day, 7 days a week.

So, are you ready?

You'll need:

  • Fluency in English and German
  • An affinity for offering excellent customer service
  • Ability to adapt and work well under pressure in a fast-paced environment
  • Ability to take ownership and solve problems
  • Positive and resilient attitude
  • Great teamwork skills

What you'll be doing:
  • Be the first point of contact for Booking.com's accommodation partners by phone and email; resolving basic questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling etc.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of partner service and a positive partner experience
  • Making effective decisions on when to escalate a case
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Taking part in new projects and tests that we may need your help with
  • Promoting the Booking.com culture.

What you'll get in return:

We offer you many benefits when joining our team.
  • Annual Gross salary of 21360 pounds - based on 40 hours per week.
  • Full-time, paid training to help you on your way to success.
  • 25 Days of Holiday per year on a full time basis  for you to do your own travel.
  • Booking.com discount for you, your family and friends.
  • Delicious free lunches or dinners (depending on shift).
  • A working schedule provided 4-6 weeks in advance
  • A huge platform for learning and development.
  • Performance-based quarterly bonuses.
  • The opportunity to work with some of the brightest minds from all over the planet

 


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