Customer Service Guest Executive - Portuguese


Customer Service Guest Executive - Portuguese

Booking.com is one of the world's largest e-commerce companies; our mission is to empower people to experience the world. Helping us do this is a diverse community of over 15,000 employees across 200+ global offices, all connected by a love of travel and a passion for creating the perfect customer experience.

Do you love travel? Are you curious about the world and your fellow humans? Do you want to make sure that every customer has a friendly, personal and positive experience every time? If so, you could be just the person we're looking for to join our Customer Service team!

Our Customer Service department has over 8,000 people, speaking 43 languages, in 13 countries worldwide - all working passionately to make sure our customers have the best travel experiences possible, 24 hours a day, 7 days a week.

What You'll Do:

  • Liaise between accommodation partners and customers, via phone and email, to resolve issues;
  • Provide a high level of customer service, resulting in a positive guest experience;
  • Support your colleagues with help and peer learning where needed;
  • Participate in weekly team meetings; and wider company events;
  • Participate in projects and pilot programs as needed;
  • Actively promote the Booking.com culture.

Who You Are:
  • Fluent in English and Portuguese, both written and verbal;
  • You work well under pressure, and in a fast-paced environment;
  • You learn quickly, you want to take ownership of situations and solve problems;Chinese
  • You're extremely customer focused, you have a positive attitude and can have difficult conversations without taking it personally;
  • You love being part of a team, and you're comfortable giving or getting feedback from others;
  • Must be able to work on a computer for several hours at a time, with minimal breaks.

What You Bring:
  • High school graduate or equivalency;
  • Minimum 1 year of related work experience in a customer facing role;
  • Must be available to work any shifts between 6am - midnight, every shift includes at least one Saturday or Sunday;
  • You're comfortable with computers and can quickly navigate between multiple programs at a time.

What You Get:
  • Full time 4 weeks paid training
  • Quarterly bonus potential
  • Set schedule with paid time off
  • Paid holidays in addition to the vacation/sick days
  • Booking.com discounts
  • Health Insurance plan
  • Contributions to RRSP plan
  • Continuous learning opportunities, access to a huge library of free, online training courses

How To Apply:  

If you like what you've read so far, then click the link to apply! Please look for an email advising you of your progress in the recruitment journey. You should receive this email in the next few days, so check your spam folder if you think you might have missed it.


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