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Booking.com

Customer Service executive-Hebrew (Late shift)

Does a dynamic, rapidly growing travel company sound like your dream employer? Are you interested in gaining experience in an international environment? Our Customer Service Executive role in Barcelona may be just the right fit for you.

As a Booking.com Customer Service Executive, you work with the performance-minded Customer Service team as a liaison between customers and accommodations.

This is a full-time position scheduled in afternoon shift starting between 15.00-16.00 (and finishing between 23.00-23.30). The starting date for this role in the 16th of January.

Why this role matters

  • You’re the problem-solving, highly positive liaison between the guest and the accommodation partner. You’re the first point of contact for issues and the first opportunity to resolve them.
  • High levels of customer service come naturally to you, so you can deliver excellent support everyday.

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What you’ll work on

  • Swiftly and effectively modify reservations, handle special requests and resolve complaints via phone and email.
  • Actively participate in various department projects

What you’ll learn

  • Promotion of the Booking.com culture in all communication and actions.
  • Collaboration with multiple departments to deliver the best possible outcomes.

A Customer Service Executive is an effective communicator and problem solver who takes initiative. Among those qualities, we also look for:

  • Takes responsibility and ownership of work
  • Passionate about helping customers
  • Fluent in both written and spoken English and Hebrew
  • Available full time and flexible with work schedule
  • Valid work permit for Spain (if applicable)

What next?

Career advancement, lucrative compensation, bonus potential, competitive benefits (known as the “Booking Deal”), awesome coworkers and endless coffee are just a few of the perks at our rapidly growing company. This position comes with:

  • Gross salary of EUR 1,360€ based on full time working hours (14 payments scheme)
  • Language bonus (12 payments)
  • Guaranteed salary increase after the first 6 months and after a full year
  • Quarterly Bonus Plan: 12% of your salary based on set targets
  • Catered lunch
  • Fully paid (3 to 5 weeks) training
  • Work schedule 4 to 6 weeks in advance
  • International working environment
  • Convenient office location in Barcelona
  • 24 holidays per year on full time basis

To find out more about Booking.com and apply for this role, please visit workingatbooking.com and submit your online application with your English CV and cover letter. Looking forward to hearing from you!

The hiring company Booking Customer Service Center (Spain) SL is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Spain. Booking Customer Service Center (Spain) SL is looking for a Customer Service executive-Hebrew (Late shift). Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com” refer to Booking.com BV.

Job ID: 3bbb099ca4657fb5b24dda9c38bfd8d8
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Dental Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Summer Fridays
  • Financial and Retirement

    • Pension
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Stock Purchase Program
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Work Visa Sponsorship
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

This job is no longer available.

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