Customer Service Executive – Mandarin (Night Shift)

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.

This is a full-time (40 hours per week) position in scheduled 8-hour or 10-hour shifts on our Night Shift. The Night Shift runs from 22:30 to 09:00.

B.responsible

  • You will liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mails
  • Deliver a high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture along with your colleagues;

B.skilled

  • Our ideal Candidate will have excellent communication and problem solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and Mandarin;
  • Available full-time (40 hours per week) and flexible in work schedule;
  • In possession of a valid work-permit for the UK.

B.offered

  • Full-time (up to 5 weeks) paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Convenient office location in London;
  • 25 holidays per year (on full time basis);
  • Free meal every day;·
  • Quarterly Bonus Plan – 12% of your salary, based on set targets;
  • Premium pay for certain hours worked at evenings and weekends;
  • LT-EN*

The hiring company Booking.com Customer Service Center (UK) Limited is one of Booking.com BV’s and/or BookingSuite BV’s support companies in United Kingdom. Booking.com Customer Service Center (UK) Limited is looking for a Customer Service Executive – Mandarin (Night Shift). Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com” refer to Booking.com BV.


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