Customer Service Executive – Mandarin

Description:

We are looking for Mandarin speaking Customer Service Executives to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work. As a Customer Service Executive, you will be responsible for handling pre- and post-booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Main Responsibilities:·

  • Handle pre and post reservation inquiries by phone, e-mail and fax;
  • Modify, change and/or cancel existing reservations;
  • Outbound calls to hotels/guests to arrangement special requests;
  • Liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills·

  • Excellent communication skills;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly.

Our ideal candidate is:

  • Experienced with internet and hotel industry;
  • Fluent in both written and spoken English;
  • Fluent speaker of Mandarin;
  • Available Full-time and flexible in work schedule;
  • Available to attend a full-time (4 weeks) paid training;;
  • Already have work permit in mainland China

What we can offer:·

  • Competitive starting salary;
  • Extra allowance for late shift;
  • Transportation support after work;
  • Quarterly bonus up to 12% of your gross quarterly salary
  • 4 weeks full time new hire training in English;
  • 15 days annual leave;
  • Discount for hotel reservation;
  • International and fun working environment, casual dress code;
  • Opportunities for business travel oversea

The hiring company Booking.com Customer Service Center (Shanghai) Co. Ltd. is one of Booking.com BV's and/or BookingSuite BV's support companies in China. Booking.com Customer Service Center (Shanghai) Co. Ltd. is looking for a Customer Service Executive - Mandarin. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com's™ newly established Accommodation Marketing Services division. All references to "Booking.com" refer to Booking.com BV.


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