Customer Service Executive – Japanese

We are looking for a Japanese speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.

As a Customer Service Executive, you will be working 40 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Main Responsibilities:

  • Handle pre and post reservation inquiries by phone, e-mail and fax;
  • Handle customer requests by phone and e-mail;
  • Modify, change and/or cancel existing reservations;
  • Outbound calls to hotels/guests to arrangement special requests;
  • Liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills:

  • Excellent communication skills;
  • Excellent commercial understanding;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly.

Our ideal candidate is:

  • Experienced with Customer Care, internet and hotel industry;
  • Fluent in both written and spoken English and Japanese;
  • Available Full-time (40 hrs/week) and flexible in work schedule;
  • Available to attend a full-time (4 weeks) paid training;
  • In possession of Japanese Citizenship, Japanese Permanent Residence or Work Permit.

What we can offer:

  • A competitive starting salary of 3-4 million JPY/year
  • A guaranteed 5% salary increase after the first 6 months, and again after a full year
  • Quarterly bonus up to 12% of your gross quarterly salary
  • Free lunch or dinner;
  • Monthly commutation allowance;
  • 4 weeks full time new hire training in English;
  • 15 days annual leave;
  • Discount for hotel reservation;
  • Convenient office location in the center of Tokyo;
  • International and fun working environment, casual dress code;

The hiring company Booking.com Customer Service Center (Japan) KK is one of Booking.com BV's and/or BookingSuite BV's support companies in Japan. Booking.com Customer Service Center (Japan) KK is looking for a Customer Service Executive - Japanese. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com's™ newly established Accommodation Marketing Services division. All references to "Booking.com" refer to Booking.com BV.


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