Customer Service Executive – Danish

We are looking for Danish speaking Customer Service Executives (CSE) to join our dynamic, pleasant and international work environment in Amsterdam.

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.

This is a full-time position (40 hours/week) in scheduled shifts.

Our next starting day is in June, 2017.

B.responsible

  • Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
  • Delivering high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture within your colleagues.

B.skilled

  • Has excellent communication and problem-solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Is fluent in both written and spoken English and Danish;
  • Is available full-time and flexible in work schedule;
  • Is in possession of a valid work permit for The Netherlands.

B.offered

We are a performance-based company that offers career advancement and lucrative compensation, including bonus. We also offer what is called the "Booking Deal" with competitive benefits.

  • A gross salary of EUR 2208.6€ (2045€ base plus 8% holiday money),- based on 40 hours
  • A guaranteed 5% salary increase after the first 6 months, and another 5% increase after a full year;
  • Full-time (4 weeks) paid training;
  • Work schedule 4-6 weeks in advance;
  • International working environment;
  • Convenient office location in Amsterdam;
  • 26 holidays per year on full time basis;
  • Quarterly Bonus Plan 6% of your salary, based on set targets;
  • 20% Premium pay for hours worked after 7pm;
  • 60% Premium pay for hours worked before 7pm on the Weekend;
  • 80% Premium pay for hours worked after 7pm on the Weekend;
  • Travel allowance;
  • Catered lunch.

The hiring company Booking.com Customer Service Center (Netherlands) B.V. is one of Booking.com BV's and/or BookingSuite BV's support companies in Netherlands. Booking.com Customer Service Center (Netherlands) B.V. is looking for a Customer Service Executive - Danish. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com's™ newly established Accommodation Marketing Services division. All references to "Booking.com" refer to Booking.com BV.


Meet Some of Booking.com's Employees

Morten L.

Commercial Owner, New Partnerships

Morten looks at how to make the process of adding commercial partnerships more efficient and profitable. His main goal is adding accommodation partners to the platform to help Booking.com grow.

Ruxandra T.

Team Lead, Development

Ruxandra helps leisure and business travelers find and book the best accommodations for their travels by optimizing the platform. Through software engineering, she works on making the communication between travelers and properties seamless.


Back to top