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Booking.com

Customer Service Executive – Czech

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries. This is a full-time (40 h/week) position in scheduled shifts.

Main Responsibilities

  • Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
  • Delivering high level of customer service;
  • Actively participate in various projects within the department;
  • Promote the Booking.com culture within your colleagues.

Our ideal candidate:

  • Has excellent communication and problem solving skills;
  • Takes responsibility and ownership;
  • Is passionate about helping customers;
  • Fluent in both written and spoken English and Czech;
  • Available Full-time (40 h/week) and flexible in work schedule;
  • In possession of a valid work-permit for Germany.

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What Booking.com will offer You:

  • A gross salary of EUR 1785,- based on 40 hours per week;
  • International working environment;
  • Convenient office location in the center of Berlin;
  • 25 holidays per year on full time bases;
  • Quarterly Bonus Plan 12% of your salary, based on set targets;
  • 25% Premium pay for hours worked after 8 pm;
  • 60% Premium pay for hours worked on the Weekend;
  • Free meals.

Interested? Please upload your CV in English.

The hiring company Bcom Customer Service Center Germany GmbH is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Germany. Bcom Customer Service Center Germany GmbH is looking for a Customer Service Executive – Czech. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com” refer to Booking.com BV.

Job ID: 5c0a6dbdb993cc73aeb63f09ccb99351
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Dental Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Summer Fridays
  • Financial and Retirement

    • Pension
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Stock Purchase Program
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Work Visa Sponsorship
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

This job is no longer available.

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