Business Applications Engineer - Chat Platforms

3+ months agoAmsterdam, Netherlands

It wasn't so long ago that booking a trip to see the Eiffel Tower, stroll down New York's iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, that's what we do at We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we're busy preparing for when the world is ready to travel once more. Across our offices worldwide, we continue to innovate. To solve some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission. We are united in the belief that our very human desire to explore the planet's beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready. is looking for a Business Applications Engineer. As a member of a small team, you will be completely responsible for the architecture, implementation, and maintenance of the chat applications (Slack, Workplace by Facebook, Cisco Jabber) used to collaborate with teams across the globe. Your primary responsibility is to make sure our chat platforms are stable, well-maintained and directly contributing to our goal of creating a digital workplace where our colleagues can do their best work.

You will be required to drive constant innovation in a fast-paced dynamic environment experiencing tremendous growth, where critical thinking and strong problem-solving skills are required. As well as working independently, you will also be responsible for making technical decisions within the team and across the wider department.

At we have a data-driven and solution-focused mindset which gives you the freedom to solve problems in the most suitable way with confidence and data to show you are making a positive impact!


  • Influence and cooperate with people at all levels. Be an excellent communicator, open-minded, approachable, flexible and diplomatic.
  • Combine your knowledge and expertise with the goals of our business to support and maintain the chat platforms that enable key communication and collaboration.
  • Proactively configure, monitor and maintain chat platforms.
  • Take the initiative to address the larger technical needs of the chat platforms and always keep the customer at the center of everything you do.
  • Have a 'can do' attitude and act proactively, not just reactively.
  • Solve business problems, work cross-functionally, and lead initiatives to improve our colleague's user experience within
  • Contribute to the growth of by proactively sharing your knowledge to help your colleagues grow.
  • Represent values, both within the company and in the external community.
  • Advocate for a collaborative working environment - turn "my ideas" into "our ideas".
  • Champion the user and make data-driven decisions that benefit your users and make their life easier.
  • At least 5 years of hands-on experience with software application support, maintenance and implementations in a globally-distributed, corporate application landscape.
  • Team player and fluent in the English language (both spoken and written).
  • Experience managing enterprise SaaS applications.
  • Solid understanding of Identity and Access Management principles and implementations.
  • Scripting experience in at least one language (e.g. PowerShell, Bash, Perl, Python)
  • Experience integrating with SaaS and on-premise applications.
  • Basic knowledge of networking and security.
  • Solution-driven attitude.
  • Capable of automating provisioning processes and implementing single sign-on.
  • Solid understanding of observability and capable of establishing monitoring, alerting and dashboards for on-premise and SaaS applications.
  • Can proactively identify gaps and potential improvements to existing chat applications and act as a driver for change, actively pursuing product enhancements.
Nice to have skills:
  • Experience administering Slack, Workplace by Facebook or Cisco Jabber for large enterprises.
  • Experience integrating with Okta to support identity management and the user account lifecycle.
  • A history of building and maintaining relationships with external software vendors.
  • Proven ability to kick-start and drive technical, business, and people-related initiatives that improved productivity, performance, and quality.
  • Prior experience with mentoring, coaching and training team members.
We are a performance-based company that offers career advancement and lucrative compensation, including bonuses and stock potential. We also offer what we call the "Booking Deal" with other competitive perks and benefits. This position is open to worldwide candidates and in the case of relocation, we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Amsterdam.

Job ID: booking-BOOKUS2944855EXTERNAL