Area Manager – Credit Control

In this role, you will have direct managerial responsibilities over the Latin America & Caribbean portfolio. You will also serve as a member of the Credit Control (CC) senior management team providing guidance and direction to the broader America’s Credit Control function across the entire region. Reporting to the Regional Manager, who will be based in our Grand Rapids office.

As a highly visible leader, you will act as bridge for our Accommodation Partners, Partner Services, and other internal stakeholders, while driving delicate balance between revenue opportunities and collections optimization. And due to the rapid and significant growth of our business and the regional organization, the tasks and expectations of this role will evolve over time.

Key Responsibilities:

  • Analyze existing operational processes and identify opportunities for improvement
  • Develop new collection methods based on the needs of the appointed area such as seasonality, economic conditions, available payment methods or other factors;
  • Lead and develop high performing teams to enhance working relationships with all partners, internal and external, while achieving multiple performance metrics
  • Craft business plans and resource allocation to ensure coverage optimization and scalability
  • Monitor data and analytics to calibrate approach or modify strategy as needed
  • Lead, manage and motivate the team by providing clear expectations, appropriate coaching, mentoring and feedback;
  • Partner with AM peers to set strategy, objective, targets for the organization
  • HR tasks including training, reviews and performance management and employee development;
  • Develop and deliver quality reporting through the effective use of IT resources;
  • Champion and share best practices with peers and counterparts;
  • Create an out of the box mind set to improve customer payment behavior;
  • Ensure adherence to Company policies and applicable governmental regulations;
  • Drive and engage in optimization and scalability projects

Requirements:

  • ~7 years in Finance/Accounting/Credit Control/Customer Service, with at least 4 years of people management experience
  • Professional business in both Spanish/ English is preferred
  • High levels of integrity and multicultural awareness
  • High levels of time management and reliability towards your daily tasks
  • Proven leadership and planning skills;
  • Proven skills in managing and developing others;
  • Ability to proactively drive the assigned projects and reach the preset objectives;
  • Facilitate and practice security and confidentiality of information;
  • Advanced process development skills;
  • Thorough technical decision making skills;
  • Advanced presentation and interpersonal skills;
  • Advanced ability to recognize financial implications of business decisions and strategy;
  • Ability to work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors;
  • Advanced understanding of business practices and systems;
  • Advanced knowledge of Audit and internal control issues;
  • Advanced organizational change management skills;
  • Advanced organizational design and effectiveness knowledge;
  • Advanced process development skills;
  • Advanced quality improvement skills;
  • Advanced teamwork skills;
  • Available to travel.

The hiring company Booking.com (USA) Inc. is one of Booking.com BV’s and/or BookingSuite BV’s support companies in United States. Booking.com (USA) Inc. is looking for a Area Manager – Credit Control. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com” refer to Booking.com BV.


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