Area Manager – Credit Control

As a Credit Control Area Manager, you will have direct managerial responsibilities over several teams and markets across the region. You will also serve as a member of the EMEA Credit Control Senior Management team providing guidance and direction to the broader EMEA Credit Control function across the entire region.

As a highly visible leader, you support Booking.com BV by acting as bridge for its Accommodation Partners, for Partner Services teams, and other internal stakeholders, while driving delicate balance between Booking.com BV’s revenue opportunities and collections optimization. And due to the rapid and significant growth of its business and the regional organization, the tasks and expectations of this role will evolve over time.

Key Responsibilities:

  • Analyze existing operational processes and identify opportunities for improvement
  • Support Booking.com BV with developing new collection methods based on the needs of the appointed area such as seasonality, economic conditions, available payment methods or other factors;
  • Lead and develop high performing teams to enhance working relationships with all partners, internal and external, while achieving multiple internal performance metrics
  • Support Booking.com BV by crafting business plans and resource allocation to ensure coverage optimization and scalability
  • Monitor data and analytics to calibrate approach or modify strategy as needed
  • Lead, manage and motivate the team by providing clear expectations, appropriate coaching, mentoring and feedback;
  • Partner with peers to set internal strategy, objective, targets for the organization
  • HR tasks including training, reviews and internal performance management and employee development;
  • Develop and deliver quality reporting through the effective use of IT resources;
  • Champion and share best practices with peers and counterparts;
  • Create an out of the box mind set to improve customer payment behavior;
  • Ensure adherence to Company policies and applicable governmental regulations;
  • Drive and engage in optimization and scalability projects

Requirements:

  • ~7 years in Finance/Accounting/Credit Control/Customer Service, with at least 4 years of people management experience
  • Proven leadership and planning skills;
  • Proven skills in managing and developing others;
  • Ability to proactively drive the assigned projects and reach the preset objectives;
  • Facilitate and practice security and confidentiality of information;
  • Advanced process development skills;
  • Thorough technical decision making skills;
  • Advanced presentation and interpersonal skills;
  • Advanced ability to recognize financial implications of business decisions and strategy;
  • Ability to work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors;
  • Advanced understanding of business practices and systems;
  • Advanced knowledge of Audit and internal control issues;
  • Advanced organizational change management skills;
  • Advanced organizational design and effectiveness knowledge;
  • Advanced process development skills;
  • Advanced quality improvement skills;
  • Advanced teamwork skills;
  • Available to travel.

The hiring company Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. Booking.com BV is looking for a Area Manager – Credit Control in Amsterdam, the Netherlands. All references to “Booking.com” refer to Booking.com BV.


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