Account Manager – Guangzhou

职位介绍:

客户经理主要负责酒店客户的维护工作,协助Booking.com B.V.在中国范围内寻找新的合作酒店,签署合作协议。根据市场表现和业绩,从产量和质量角度分析报告,支持Booking.com更好地开展业务。客户经理负责向酒店介绍Booking.com,培训酒店管理人员如何操作Booking.com相关系统,协助中国区供应经理优化酒店供应情况,保证Booking.com上的供求平衡。

工作地点:在 Guangzhou 办公室

主要职责:

  • 拜访国内主要酒店
  • 在Booking.com B.V.的整体战略下,提高中国酒店的供房情况
  • 提高Booking.com B.V.品牌知名度,优化对合作酒店的在线预订服务
  • 负责区域内的酒店/住宿合作覆盖率
  • 协助酒店进行房量分配、房态设置及优化供房情况
  • 房价核查,竞争对手分析
  • 负责与酒店对接,处理酒店方提出的问题或疑惑
  • 以信件和邮件方式与酒店保持联系,并给予一定指导、及时跟进
  • 及时跟进取消合作及合作评估
  • 培训、指导酒店操作Booking.com酒店后台、录入房价、设置房态等
  • 就Booking.com酒店后台向酒店提供支持服务
  • 与酒店合作,组织、协调旅交会相关事宜
  • 实时关注系统数据,并及时跟进
  • 灵活应变,能很快适应公司的政策变化及更新

任职要求:

  • 五年以上客户管理相关经验
  • 英语、普通话流利听说读写
  • 有在线旅游业、酒店/旅游业相关经验
  • 负责、主动、友善、能独立工作
  • 效率高、应变能力强、注重细节、具有较强的分析能力
  • 具有较强的面对面沟通、电话沟通技巧
  • 具有团队精神、积极、并对在线旅游和酒店业充满热情
  • 商业头脑
  • 态度积极
  • 有酒店管理相关学院或专业背景者优先
  • 持驾照者优先
  • 可适应50%出差的工作形式
  • 本职位公司不支持外籍人员在华工作许可证申请

Function description:

As an Account Manager you are responsible for hotel account management initially. You support Booking.com BV's acquisition of new hotels in a specific area in South China. You create quantity and quality reports on results and performance for information support to Booking.com. You inform hotels about Booking.com. You provide hotels the (initial) training on how to use Booking.com's system. You will assist the Supply Manager China on the improvement of hotel availability and supply in order to support Booking.com in meeting the demands of the visitors on the Booking.com website.

This position will be based in Guangzhou office.

Main Responsibilities:

  • Visit the important hotels in South China;
  • Support Booking.com BV's-strategy for hotel availability and supply within South China;
  • Promote the Booking.com BV brand name and its online reservation services to hotels;
  • Responsible for area coverage;
  • Inform hotels and advise on allotment, availability and supply;
  • Rate checks and competitor checks;
  • Liaison person for hotels to contact when they have questions;
  • Providing hotels with information and advice by mail and email, including follow-ups;
  • Follow up on cancellations and evaluations;
  • Accompany and train hotels on how to use Booking.com's extranet and rates & availability system;
  • Support hotels with regards to Booking.com's system;
  • Organize and coordinate Tourist Trade Fair visits to liaise with hotels;
  • Check statistics in the control room and follow up.
  • You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV.

Requirements:

  • 5 years of experience in a relevant account management function;
  • Fluent English and Mandarin speaker and writer, fluent Mongolian is a plus;
  • Affinity/experience within e-travel and/or hotel/travel industry;
  • Pro-active, sense of responsibility, friendly and can work independently;
  • Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
  • Great face-to-face and telephone communication skills;
  • Team player, motivated and enjoys to work in e-travel and hospitality;
  • Business focused;
  • Positive attitude;
  • Hotel School or University background preferred;
  • Driver's license is a plus;
  • Flexible to travel;
  • You already have a work permit to work in Guangzhou, South China.

The hiring company Booking.com (Shanghai) Ltd is one of Booking.com BV's and/or BookingSuite BV's support companies in China. Booking.com (Shanghai) Ltd is looking for a Account Manager - Guangzhou. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com's™ newly established Accommodation Marketing Services division. All references to "Booking.com" refer to Booking.com BV.


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