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Booking.com

Account Executive – Honolulu

As an Account Executive, your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the hotel web pages and train the new hotels on how to use Booking.com's extranet and how to use the systems that can improve their availability and supply. Furthermore, you will offer support to the Account Managers with various tasks at the office.

This is a full-time opportunity based in our downtown Honolulu offices.

Tasks:

  • Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;
  • Building productive relationships with partners to ensure that they offer the best availability and rate structure;
  • Discuss opportunities with partners that will help improve business by using Booking.com BV's internal tool of priority setting;
  • First point of contact for key local accommodation partners, answering questions and queries, taking action as needed;
  • Participation in weekly team learning in your office;
  • Advise accommodation partners regarding their (potential)web pages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
  • Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable;
  • Providing support to properties or Booking.com BV in building the web page for accommodations and/or maintaining property information on the Booking.com website;
  • Verify that the website has accurate information on properties and pictures of newly registered accommodations;
  • Delivering training by phone to new and or existing properties on how to use Booking.com's extranet and rates & availability system;
  • Providing properties with information and advice mainly by phone, including follow-ups;
  • Looking after IT/administrative related tasks;
  • In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations;
  • Conduct daily/weekly rate and availability checks on various platforms;
  • Assist in the preparation of market visits, operational planning and projects;
  • Support Customer Service, assisting in additional tasks and projects when needed
  • You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.

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Qualifications:

  • Great face-to-face and telephone communication skills;
  • Fluent English speaker and writer;
  • Affinity/experience within e-travel and/or hotel/travel industry is a plus;
  • Pro-active, sense of responsibility and can work independently;
  • Ability to convince partners on the phone to implement suggestions;
  • Quick and resourceful, flexible, accurate, strong analytical and an eye for detail;
  • Team player, motivated and enjoys to work in e-travel and hospitality;
  • Business focused;
  • Positive attitude;
  • Hotel School or University background preferred.
  • Authorized to work in the U.S. without restrictions.

The hiring company Booking.com (USA) Inc. is one of Booking.com BV's and/or BookingSuite BV's support companies in United States. Booking.com (USA) Inc. is looking for a Account Executive - Honolulu. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com's™ newly established Accommodation Marketing Services division. All references to "Booking.com" refer to Booking.com BV.

Job ID: b20fed994c6bb116c9cf57a305bd9064
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Dental Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
    • Summer Fridays
  • Financial and Retirement

    • Pension
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Stock Purchase Program
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Work Visa Sponsorship
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

This job is no longer available.

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