Accommodation Service Executive – English

Accommodation Service Executive

As an Accommodation Service Executive you will be responsible for providing support to Booking.com BV by handling a variety of inquiries from its accommodation partners.

B.responsible:

  • First point of contact for Booking.com BV’s accommodation partners calling the partner support line, answering questions and queries, and taking action as needed;
  • Responsible for providing support to accommodation partners by telephone, messaging system and email;
  • Responsible for delivering a high level of service Booking.com BV’s partners in order to support building productive and continuing relationships
  • Managing accommodation partner’s contacts with a high attention to detail and accuracy;
  • Advising accommodation partners of their webpages on Booking.com and how they can amend data with respect to supply, availability, specials, promotions;
  • Providing support to Booking.com’s accommodation partners with managing the Booking.com extranet and maintaining property information on the Booking.com website;
  • Additional duties as assigned.

B.skilled:

  • Resourceful, flexible and strong attention to detail
  • Efficient, organized and proactive;
  • Dependable, enthusiastic;
  • Excellent problem solving skills
  • Ability to learn new things quickly;
  • Ability to troubleshoot and provide solutions quickly and efficiently;
  • Strong written and verbal communication skills;
  • Articulate with excellent telephone manner;
  • Team player with a genuine interest and ability to resolve partner problems effectively;
  • Strong computer skills;

B.required:

  • High school graduate or equivalency;
  • Experience in the hotel/hospitality industry and/or call center experience in any industry strongly preferred.
  • Must be available to work any shift, including weekends;
  • Must be able to sit for shifts of 4 hours or more.

B.Offered:

Booking.com Customer Services (USA) Inc. is one of Booking.com BV’s support companies in the United States. Booking.com BV is the company behind Booking.com™, one of the most successful E-commerce companies worldwide. We reach 4.5 million room nights booked per week and working at Booking.com represents a career defining opportunity!

The hiring company Booking.com Customer Service Center (U.S.A.) Inc. is one of Booking.com BV’s and/or BookingSuite BV’s support companies in United States. Booking.com Customer Service Center (U.S.A.) Inc. is looking for a Accommodation Service Executive – English Internal. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com” refer to Booking.com BV.

The hiring company Booking.com Customer Service Center (UK) Limited is one of Booking.com BV’s and/or BookingSuite BV’s support companies in United States. Booking.com Customer Service Center (UK) Limited is looking for a Accommodation Service Executive – English . Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com” refer to Booking.com BV.


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