Customer Experience Ninja

Bonobos is looking for Customer Experience Ninjas to take our over-the-phone and on-the-web customer experience to the next level on a Full-Time or Part-Time basis. 

Quite simply, Bonobos Ninjas play an irreplaceable role in our success as a company. The perfect Ninja aspires to be a fantastic advocate for our customer, delivering superior service and helping design the best service policies and infrastructure in the world.

A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this position. And since we're the fastest-growing apparel brand ever launched on the internet, your job will be fast-paced and constantly evolving. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level of tough service issues. 

And...you will be called a Ninja, which is day-changing.

Possible shifts:

Full-Time:
  • Saturday or Sunday and a rotating schedule Monday-Friday.
Part-Time:
  • A required weekend day (10am-7pm) + additional hours not surpassing a weekly total of 24.

You…

  • Will serve as the front line, on-call resource for all customers via phone, email and live chat 
  • Can quickly and thoroughly solve problems for customers any time deliveries, transactions and experience don't go 100% as planned
  • Are available seasonally and are open to a flexible schedule
  • Are ready to know our catalog and technology inside and out in order to offer style advice and help customers find what products they need to fill their particular needs
  • Will work with our leadership team to develop initiatives that improve the customer/Ninja experience
  • Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams
  • Have, at some point in life, worn clothes

We… 

  • Value self-awareness, intellectual honesty, judgment, empathy and positive energy - often over career experience
  • Work hard because we love what we’re doing, but also believe in balance
  • Will back up our talk with challenging projects, random acts of team-wide fun, awesome coworkers and the rare tribal atmosphere that also values individuality
  • Run a rolling application process throughout the year (even when we aren't immediately adding to our team) so that we can stay connected to the brightest talent available.
  • Are excited to hear from you

Meet Some of Bonobos's Employees

Suzanne J.

Software Developer

Suzanne creates website improvements to make Bonobos’ website user-friendly for customers, develops new website features, and works on back-end technology to help improve Bonobos' admin tool for the Customer Service and Guideshop Teams.

Liam H.

Director Of Planning, E-Commerce & Guideshops

Liam works with Bonobos’ Planning Team to review sales reports, merchandise performance, and product features. He ensures that Bonobos has the correct products to achieve its financial goals.


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