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BNY Mellon

Specialist, Production Services Application Support

Nashville, TN

Overview

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

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We're seeking a future team member in the role of Specialist, Production Services Application Support to join our Corporate Technology Production Services team. This role is located in Pittsburgh, PA - HYBRID.

In this role, you'll make an impact in the following ways:
  • Respond to, diagnose, and resolve service disruptions with time sensitive operating level agreements.
  • Help drive root cause analysis for production incidents through problem management.
  • Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
  • Participate in deployments into the production environment.
  • Identify, define, and implement required application monitoring.
  • Create and maintain support documentation and procedures.
  • Apply scripting and automation skills to reduce team manual operations and improve application availability and reliability.
  • Partner with application development teams to improve developer's build and release management, test feedback, integration testing, and deployments through our various environments.
To be successful in this role, we're seeking the following:
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
  • 3+ years of diverse experience in information technology required; experience in the securities or financial services industry is a plus.
  • Demonstrated ability being self-organized with a focus on accountability and ownership.
  • Ability to deal with time sensitive issues in support of critical service level commitments.
  • Understanding of ITIL Service Management, Incident, Problem, and Change
  • Experience triaging application issues and service restoration in a production environment.
  • Experience identifying and configuring application monitoring for early issue detection.
  • Experience deploying applications in a production environment.
  • Familiarity with scripting languages (Python, Perl, bash, and/or Powershell) to help automate manual processes
  • Familiarity with specific monitoring tools a plus - AppDynamics, Dynatrace, Prometheus, Grafana, Splunk, Moogsoft or related solutions
  • *Familiarity with development pipeline automation using technologies such as Ansible, GITLAB CI, Jenkins or other technologies
  • Java application support and development experience a plus
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • CDP's Climate Change 'A List'
Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup. Works on root cause analysis and problem management to address underlying technical issues. Collaborates with business and application development stakeholders. Monitors changes to applications and their operating environment. Analyzes any complex issues.Recommends technical solutions on application problems.Reviews and develops updates of contingency documentation and processes.Reviews and analyzes product migrations through all systems environments.May review and execute Change Management scripts.Contributes to incident resolution for high priority incidents.May mentor or provide guidance for junior team members.Contributes to the achievement of related teams' objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Client-provided location(s): Nashville, TN, USA
Job ID: BNY_Mellon-33466-OTHLOC-100002890193723
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program

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