Network Operations Specialist

We're seeking a future team member in the role of Cloud Network Operations Engineer to join our Global Cloud Network Operations team. This role is located in Pittsburgh, PA-HYBRID.

In this role, you'll make an impact in the following ways:

• The individual in this role will provide fast and efficient support for network related issues in the Data and Analytics infrastructure.
• L2L VPN troubleshooting, application performance and firewall management skills are essential for this position.
• Provide support and manage the bank network infrastructure components such as router, switches, wireless, firewalls, web proxies, load-balancers and DNS.
• Resolve network faults and failures. Apply changes to improve overall network stability and performance.
• Work with customers to resolve VPN connectivity issues and application performance issues.
• Maximize the use of toolsets to identify underlying networks issues and performance problems on the corporate network infrastructure.
• Work with Vendors on support cases and escalations.
• Provide off hours support to resolve emergency incidents.

To be successful in this role, we're seeking the following:

• Extensive hands-on network implementation and troubleshooting experience.
• Solid understanding with routing protocols and switching technologies across multiple network platforms.
• Building and troubleshooting L2L IPsec VPN Tunnels.
• Cisco ASA Firewall administration (multi context mode with Firepower)
• Cisco CCNP or equivalent knowledge.
• Operations experience in the financial sector domain (Preferred).
• Broad understanding of industry technology standards (Preferred).
• Willingness to learn new technologies (Preferred).

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Our Team

Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.

TSG is defined by three core values:

• Creative innovators, delivering excellence and simplicity
• Always doing the right thing for the bank, colleagues, and clients
• Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

As part of TSG, the TSG Production Services team

• Maintains a secure and stable production environment for the Bank and Clients around the globe (including Database Network, Messaging, Voice and Video technology.)
• Monitors the Cyber Technology Operations Center (CTOC) 24x7x365 for real-time observation of the technology estate.

Team Description:

The team is responsible for all network support escalations and life-cycle management for the bank.

Role Description

The Collaboration Network Support Engineer is primarily responsible for utilizing available network toolset resources to maintain and fine-tune network infrastructure to improve end user experiences such as Teams, WebEx, Webcasting and various collaboration applications. Additionally, manage BAU operations such as incidents and change requests.

Key Responsibilities

• 5-7 years of experience.

• Provide support and manage the bank network infrastructure components such as router, switches, wireless, firewalls, web proxies, load-balancers and DNS.

• Maximize the use of toolsets to identify underlying networks issues and performance problems on the corporate network infrastructure.

• Resolve network faults and failures. Apply changes to improve overall network performance for better end user experience.

• Act as point of contact for internal and external stakeholders for any techincal type of queries.

Required Qualifications

• Extensive hands-on network implementation and troubleshooting experience.

• Hands-on experience with network monitoring, diagnostic and analytics tools.

• Solid understanding with routing protocols and switching technologies across multiple network platforms.

• Good understanding with QoS, end-to-end performance and fine tuning.

• Cisco CCNP or equivalent knowledge.

Preferred Qualifications

• Operations experience in the financial sector domain.

• Broad understanding of industry technology standards.

• Willingness to learn new technologies

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment. Maintains and supports moderately complex infrastructure environments. Performs complex troubleshooting as a subject matter expert. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders. Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.Monitors infrastructure and respond to incidents, perform routine health checks and validations after changes or significant incidents, follows defined procedures for routine, low priority incident resolution.Escalate to second level infrastructure support for new or high priority incidents, May review and execute Change Management scripts.Leads major incident management calls for resolution of high priority incidentsMay mentor or provide guidance for junior team members.Contributes to the achievement of area objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred8 - 10 years of related infrastructure experience required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.