Marketing Services Delivery Manager, US

Bluewolf is a place where innovative thinkers and collaborative workers can thrive. We value our employees as much as we value our customers and engaging both is at the heart of our business. Our Delivery Managers are crucial to our success. The Delivery Manager is a leader who can both successfully manage and inspire a team as well as maintain strong client relationships. They are responsible for maintaining and developing the business in addition to overseeing a team of consultants and business analysts who support the business.

Adaptability is essential. Our Delivery Managers never do just one thing. They manage a portfolio of client accounts, encourage and foster mentorship, drive innovative solutions, act as trusted advisors to our clients, engage with our business objectives, collaborate with leadership and peers, drive value, deliver on business outcomes, and embody the Bluewolf culture. They know the pulse of the market; staying ahead of the curve and are passionate about designing cutting edge solutions. They are rock stars who are invested in seeing success for Bluewolf and our customers.

RESPONSIBILITIES

  • Nurture extraordinary people and provide extraordinary opportunities
  • Manage performance and development of team resources
  • Support Marketing Services Directors during late stages of the sales cycle to bring in new business
  • Maintain and grow long term customer relationships
  • Own account plans and roadmaps for strategic accounts
  • Manage the health of the projects in the region while meeting resource utilization targets
  • Scope and solution design larger projects and validate solutions/scope for team
  • Oversee quality of delivery in scope and execution
  • Work with clients and resources to build a backlog of projects
  • Engages clients for feedback
  • Maintain appropriate staffing levels against contract work to avoid under or over-resourcing
  • Work across business lines to uncover additional growth opportunities

DESIRED SKILLS

  • Bachelor’s degree
  • 4+ years experience with marketing automation and CRM tools and ability to design solutions
  • Working knowledge of data models, data architecture, and workflows
  • Excellent communication, both oral and written required
  • Awareness of emerging markets, applications, and technologies in the marketing space
  • Stellar project management skills, with a working knowledge of waterfall and agile methodologies
  • Previous experience with people management and resource development
  • Solid client relationship and account leadership skills
  • Ability to effectively facilitate meetings and workshops
  • Experience managing client expectations and having difficult conversations
  • Working knowledge of sales cycles and opportunity management

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