Adoption Consultant (London)

The Bluewolf Change Management and Adoption Consultant reviews, analyzes, and evaluates business systems, business requirements, and user needs. They are responsible for assisting clients in the adoption and training of the new system. This person begins to demonstrate expertise in major/minor areas. The consultant communicates effectively with the client to create a curriculum development that allows for successful adoption. The consultant is able to lead specific portions of projects and manage their own engagements.

RESPONSIBILITIES

  • Overall Client Management for Adoption & Change Management assignments
  • Project Scoping, Estimation, and Management as needed
  • Conducting Adoption Process Review (APR)
  • Conducting Discovery Interviews and completing related report of findings
  • Building Communication Strategies, Plans, and multi-media deliverables
  • Curriculum Development: C-Map Creation, Playbook creation, Tip Sheets, Quick reference guides, etc.
  • User Competency Identification and Objectives Preparation, preparation for and hosting End User Training, train-the-trainer sessions via webex and in person
  • Gathering feedback from customers; addressing any client issues, resolving conflicts, and exceeding client expectations for successful adoption

REQUIRED SKILLS

Demonstrates the ability to effectively prepare and/or maintain the following documents/tools:

  • Business Process
  • Process Flow Analysis
  • Requirements Definition
  • Configuration Workbook
  • Data Models
  • Detailed Functional Design
  • Project Plan
  • Seeks opportunities to develop professional skills
  • Achieves one technical certification each quarter as specified by immediate supervisor/manager
  • Travels with client or project team as needed
  • Skills & Competencies

Project Scoping & Project Estimation/ Project Management (Leadership Skills):

  • Understanding of Change Management principles and Adult Learning Principles
  • General Business Process, Culture and Diversity and Organizational Behavior Understanding
  • Feedback, Presentation, Questioning, Relationship Building, Writing, Information Search, Observation skills
  • Intellectual Versatility
  • Conflict, Mediation, and Crisis Management
  • Group Facilitation and Management
  • Listening and Communication Skills
  • Recognition of Prior Learning
  • Understanding the Changing Nature of Work at Large
  • Networking
  • Training Delivery Skill
  • Professionalism and Ethics

Education: Requires a bachelor degree in a related area, 2+ years of work experience in the field and at least one year of consulting or teaching experience.


Meet Some of Bluewolf's Employees

Andrew O.

Sr. Salesforce Consultant

Andrew works hands-on with businesses to help them build out their Salesforce platform. To do so, he talks with them in detail about how he can improve their operations.

Krissy J.

Senior Marketing Automation Consultant

Krissy works with companies across the globe to automate their marketing processes so that they have more time to focus on other important aspects of their businesses.


Back to top