Systems Administrator

Blizzard Entertainment is dedicated to creating the most epic gaming experiences… ever!  Blizzard Taiwan is an exciting extension of the Blizzard family, with a workplace that reflects the spirit of collaboration, creative talent and international mindset of not just our organization but of Taiwan itself.

 

Want to join us?

 

Blizzard is seeking talented IT systems admins, and we know we’re not alone in our search.  So why Blizzard? Because it’s a haven for our kind!  Our unique blend of opportunity, environment, and people all help make Blizzard the studio worthy of your career.  You’ll be joining a network operations team that attacks challenges and crafts solutions with the same enthusiasm and creativity as our players do in our games. We love keeping up with and getting to use the latest technology, and take pride in protecting and gatekeeping some of the world’s most popular and beloved gaming franchises.  And just like the company as a whole, our team is built on a culture of passion for who we are, what we create, and who we support. We want to hear from skilled system admins ready and eager to continue this adventure with us. If you like what you read below, drop us a line!

 

What is Network Operations (BONS)?

 

Blizzard online network systems (BONS) is the global network operations team responsible for supporting all of Blizzard’s customer-facing IT systems and services.  Such services include Battle.net, World of Warcraft, StarCraft II, Diablo 3, Hearthstone, Overwatch, and Heroes of the Storm.  In addition to managing these IT platforms, BONS also works closely with our development teams throughout a product’s lifecycle.  Our team’s mission statement: ​Innovating and delivering global technology solutions to power the most epic entertainment experience... ​​ever.

 

Responsibilities 

  • Improve and Implement:

As a system admin you will seek and destroy bugs and deficiencies in technology implementations, and propose long term resolutions for more intricate problems. In addition, you will support our senior admins and engineers in integration of complex and customized open source, and / or proprietary products to support multi-thousand node production environments. Whether day to day optimizations or analysis of complex problems, you’ll be the glue that keeps the environment running.

 

  • Improve and Implement:
    As a system admin you will seek and destroy bugs and deficiencies in technology implementations, and propose long term resolutions for more intricate problems. In addition, you will support our senior admins and engineers in integration of complex and customized open source, and / or proprietary products to support multi-thousand node production environments. Whether day to day optimizations or analysis of complex problems, you’ll be the glue that keeps the environment running.  


  • Troubleshoot and Support:
    As the bread-and-butter of an admin team, you will resolve critical environment outages, whether hardware or software in nature, and develop solutions or automations to prevent such problems from reoccurring. In this role you will also debug and improve internal services, propose patches, maintain internal repository branches, and manage internal package distribution. As with most IT groups you will share off-hours duties for global on-call coverage on a rotational basis.

 

  • Security and Stability:
    Security is everyone’s job. As the core backbone of operations, you will identify security weaknesses and propose solutions that hold stability and security in the forefront. Perform security audits, system patching, and educate peers and internal / external customers on security practices and principles.

 

  • Lead and Grow:
    As a core member of our admin team, you will regularly construct and provide training sessions on complex subjects or newly evolving technologies to peers and internal customers, including upper management. In this position, you will actively engage with peers to provide consultation and recommendations, as well as develop documentation on new or old technologies and how it relates to internal systems.

Requirements

 

  • Time in the field:
    This position requires a minimum of 2 years’ experience supporting an operations group which focuses on service stability, security, and customer satisfaction.

 

  • The Technicalities:
    You should hold fundamental knowledge of all-things Linux, with exposure to various kernel subsystems, OS security models, and may have even taken a shot at building your own distribution. In-depth knowledge of fundamental Internet standards encompassing DHCP, PXE, DNS, SMTP, SNMP, HTTP and many other services that stretch between the inter-tubes should hold a permanent slot in your array of wisdom and experience.

 

  • Script and Develop:
    Perhaps someday we’ll all be replaced by a script, but until that day, we do the scripting. Advanced scripting skills in Shell and at least one additional administrative language such as Python, Ruby, Perl, or PHP is a must. There won’t be a day where a script can’t help you fix a problem faster and more accurately, or where you can modify one that increases its effectiveness.

 

  • Networking and Inter-tubes:
    Strong understanding of networking from principle to application. Experience with TCP connectivity debugging is part of the job, from troubleshooting LAN connectivity to understanding how an application interfaces with the local IP Stack.

 

  • Thrive in our environment:
    Our environment never stays the same. The perfect candidate should exhibit a high attention to detail, adjust quickly to an ever-changing and evolving environment, and poses sharp analytical competency for all-things-technology! We like to travel while doing IT stuff; therefore, occasional domestic, and / or international travel is required.

 

Pluses

 

  • Experience with LDAP, NFS, RHCS, RabbitMQ / AMQP, Splunk, Puppet and Nagios
  • Experience with Hadoop, Memcached, Redis, CouchBase, Ceph, MySQL, and Oracle
  • Experience with Apache, Tomcat, Jenkins, Maven, Varnish, Artifactory, and Node.js
  • Experience with Active Directory, IIS, PowerShell, DFS, and MSSQL
  • Experience with virtualization, including KVM, Xen, and VMWare
  • Experience with Cloud and CDN Services, including OpenStack, AWS, and Akamai
  • Passion for video games and technology!

 

Required Application Materials

 

  • Resume
  • Cover Letter which should include:
    • Why you are interested in working at Blizzard
    • What games or technology you are currently playing with?

 

**Only submittals with Cover Letters will be considered.


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