Senior Reliability Engineer (Events)

The Overwatch team is looking for a Senior Reliability Engineer to support live events. The ideal candidate is passionate about Overwatch and/or eSports, and ready to work with several teams to support and refine our live event process. Day-to-day activities will include gathering details about upcoming tournaments, working with our Quality Assurance team to get a perfect build, and traveling to the event location to work with the events team. Mastery of Linux, in depth networking knowledge and a heavily process oriented approach are the keys to success for this role.

Responsibilities

  • Liaise with embedded and external teams, create relationships, share knowledge, and drive our initiatives forward.
  • Review, build and deploy our product to live and non-live environments.
  • Respond to emergent service problems by debugging systems and services.
  • Coordinate the efforts of internal and external parties to resolve event issues including determination and documentation of root cause.
  • Contribute to SLAs, both for our services and services we depend on from other teams.
  • Look for opportunities to improve and document our reliability processes.
  • Provide training and mentoring for reliability engineers.
  • Create tools/toolkits to help improve service reliability.
  • Diagnose networking, database and OS related problems.

Requirements

  • Willing and able to travel to support live events.
  • A minimum of 5 years’ relevant work experience, including with Linux systems and tools.
  • Hands-on experience in analyzing, and troubleshooting large-scale distributed systems.
  • Curiosity & tenacity to fully diagnose why something went wrong.
  • Exceptional deductive reasoning skills.
  • Familiarity with OS, networking and server design concepts.
  • Experience working with Hybrid and public cloud APIs/tech.
  • Familiar with an administrative language, such as Python.
  • Strong interpersonal and communications skills.

Pluses

  • A degree in computer science, or a related field.
  • Experience in C / C++ and using native code debugging tools.
  • Knowledge of Devops practices and principles.
  • Aptitude to learn new domains quickly.
  • A passion for video games, eSports, and technology.

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