BIIS Technician

Blizzard Entertainment is dedicated to creating the most epic gaming experiences…Ever!  Our regional organization based in Taiwan is an exciting extension of the Blizzard family with a workplace that values collaboration, creativity, a passion for games, and fun

 

Want to join us?

 

Blizzard Entertainment's network operations team is looking for a self-motivated and skilled IT technician to work on both internal IT departments and service infrastructure. The ideal candidate would be an extremely customer-focused and organized individual. Job duties range from desktop support to simple network and server troubleshooting. This individual will serve as the first response technical assistance to our Taiwanese team.

 

Responsibilities

 

  • Support and maintain all IT infrastructures on site.
  • Provide first line support for all IT needs in remote office.
  • Interface with Global IT admins and engineers to troubleshoot all MDF / IDF related issues.
  • Work with global IT staff.

 

Requirements

 

  • Familiar with a wide array of software and operating systems (Linux, Windows, etc.; installing and maintaining all Microsoft OSes)
  • Able to troubleshoot and repair PC hardware and software
  • Basic to intermediate knowledge on server administration
  • Basic to intermediate knowledge on Active Directory account provisioning and management
  • Basic to intermediate knowledge on provision of Exchange mailbox
  • Intermediate Microsoft networking knowledge and experience
  • Able to take remote direction and accurately describe issues to remote resources
  • Maintain and support audio visual, VoIP and telecom resources, and infrastructure
  • Able and willing to lift a minimum of 70 lbs.
  • 24 hour availability in case of emergencies
  • Able to work non-standard hours
  • Basic antivirus software knowledge
  • Good communications skill in English and Mandarin Chinese
  • Strong written and oral communications skills
  • Strong customer service skills
  • Able to communicate and present complex issues and analyses in an effective manner
  • Good organization and time management skills
  • Passion for computer / video games
  • High level of dependability, with a "Watch me, I’ll make it happen" attitude

 

Pluses

 

  • Intermediate to advanced knowledge of network routing technologies (TCP / IP, DNS, WINS, management of NT / AD domains)
  • Intermediate to advanced knowledge of VoIP technologies (IP Communicator and CTIOS)
  • Knowledge of remote system maintenance and software deployment methods. (SCCM, MDT, remote desktop, etc.)
  • Hands-on experience with Cisco switches and routers
  • Script language such as Perl and other shell script for system admin / network programming work
  • Related major (computer science / engineering)
  • General understanding of power management for racks and MDFs as well as knowledge of APC infrastructure
  • Knowledge of Netbackup and backup procedures

 


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