NYC- Campus Head Workplace Experience (Director)
- New York, NY
About this role
Reporting to the Global Head of Workplace Experience, the NYC Hub Lead for Workplace Experience leads the coordination of all workplace experience activities for the portfolio of facilities within the New York City campus. The Hub Lead will ensure delivery local requirements and priorities within the framework of the global Workplace Experience organization.
The Hub Lead will lead the Workplace Operations team to meet business needs in each office, including oversight and participation in strategic real estate initiatives and project management, and day-to-day delivery in the following areas: Reception & Hospitality services, facility (hard and soft services) operations and maintenance, and move management. The delivery of these services will be coordinated between the local Workspace Operations team - both full time and outsourced vendor staff - and partners responsible for delivery of supporting services.
In addition, the Hub Lead will lead the transition to a new headquarters over the next 18 months. Working closely with the construction project team, the Hub Lead will be responsible for the development and execution of an operational plan to run a client-focused period of dual site operation, transition and stabilization into the new facility operation. This includes driving procurement and vendor selection for campus operations, developing and executing staffing and training plans, and maintaining engagement and communication with corporate partners and staff to align execution with customer requirements.
Key responsibilities include:
Client engagement: Ensure consistent engagement and communication with business partners to understand and shape client requirements and provide channels for regular feedback on Workplace performance and client happiness. Working as a strategic partner with leadership, develop strategic and tactical initiatives to address business needs.
Financial management: Provide consistent oversight and management to established financial objectives. Lead the development of annual site budgets to achieve financial targets and provide supervision to ensure targets are met.
Vendor Management: Maintain relationships with suppliers and vendors, partnering with regional and global stakeholders as appropriate to ensure alignment with vendor governance requirements. Ensure regular performance reviews and work with vendor leadership to drive high performance and best value for BlackRock.
People and Performance Management: Accountable for the day-to-day management of work and the supervision, development and oversight of Workplace Operations team in your hub. Ensure development and management to clear objectives and performance expectations.
Skills & Qualifications
Strong communication and presentation abilities: Excellent verbal and written communication skills in English. Ability to influence outcomes and drive effective results across a multitude of senior business partners. Ability to quickly produce management-level quality presentations and business memos that synthesize key information using data and analytics.
Interpersonal skills: Ability to engage diverse set of partners, build long-term relationships, and create a collaborative and approachable environment, especially when working across departments or time sensitivity.
Customer focus: Ability to emphasize client-focused outcomes while balancing competing priorities (including cost management).
Problem solving: Structured and analytical leader with outstanding problem-solving abilities who can organize people under fast paced conditions, pull in key decision makers to prioritize issues and respond to clients and senior management.
Project management: Efficiently run project processes, navigate trade-offs and effectively manage own and others' time. High degree of organization and ability to balance multiple projects and tasks simultaneously.
- Bachelor's Degree or equivalent work experience
- 5+ years of proven experience running a sophisticated facilities portfolio that includes headquarters or signature office management, with preference for experience in New York City.
- Experience working in a matrix management environment.
- Significant experience with IWMS systems and data analysis tools including spreadsheets for financial analysis.
- 3-5 years team management experience, with preference for virtual / remote management.
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
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