Application Support Engineer

Who We Are:
We are Black Mountain Systems, a rapidly growing company with more than 100 employees in San Diego, New York and London. Our customers are leading Wall Street and alternative investment firms who have diverse needs that are not met by off-the-shelf solutions. We create innovative, practical, and comprehensive solutions to help our customers manage their business. We are looking for smart, creative people who can tailor our software to meet any challenge that our clients can dream up.

What We Value:

  • Intelligent individuals looking to apply themselves creatively
  • Individuals who are comfortable speaking up, sharing ideas, and driving change
  • Energetic teammates looking for more than just a job to pay the bills
  • Passionate individuals who habitually do more than is asked

What We Need:

  • A good degree from a leading four (4) year university
  • Well-rounded personality
  • Excellent problem-solving abilities
  • Someone who thrives in a team environment
  • Ability to manage competing priorities
  • Enthusiasm for technology and finance
  • Advanced SQL Server T-SQL skills and database administration experience, including in depth understanding of Join types, Sub Queries, Functions, Stored Procedures, Optimization, and other advanced SQL concepts
  • Hands on experience with XML/XPath/XSLT technologies (nice to have)

Your Responsibilities:

Provide exceptional support while demonstrating your problem-solving skills and excellent customer service. You will become the face of our company to many of our clients, and you will have a noticeable impact on our day-to-day operations. Additionally, you will:

  • Collaborate with cross-functional team members (Developers, Implementation Specialists, Account Managers, etc.) to enhance our product and services
  • Influence the growth of our product using feedback from clients and solutions you have implemented while working on client environments
  • Provide technical expertise during the deployment and upgrade of our software
  • Provide post go-live configuration work and development to enhance customer environments
  • Propose departmental initiatives to help improve our process and team goals

What We Offer:

  • Fun, fast-paced work environment
  • Constantly evolving, cutting edge technology
  • The ability to make a significant impact, immediately upon jumping in
  • An opportunity to work with some of the best firms and the best people in the financial industry
  • The ability to create change in the product we sell, by using the very same solution (in a very different way) to perform your daily job
  • Numerous team building activities, such as monthly happy hours to promote collaboration
  • An annual trip for the whole company to somewhere where we can collaborate and have fun (Cabo, New York, Vegas, etc.)
  • 4 Weeks of vacation to start

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