Black Mountain

Resource Coordinator

3+ months agoMiami, FL

WHO WE ARE

We are Allvue Systems, a rapidly growing software company formed by the merger of AltaReturn and Black Mountain. Allvue has over 500 employees in offices throughout North America and Europe. We are the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals.  Define your own future with Allvue Systems!

SUMMARY

The Resource Coordinator role is a member of the Resource Management team responsible for staffing and resourcing customer facing Professional Services engagements.  In this role the individual will be accountable for resource tracking and allocation across Allvue’s Service engagements, ensuring the right fit of consulting and business analysis capabilities are paired against customer needs, and working to ensure the organization meets its business and customer satisfaction goals through effective resourcing.  This is a hands-on role interacting with product specialists, consultants and project managers to fulfill project resourcing needs, and with Professional Services leadership for prioritization and forecasting.

YOUR RESPONSIBILITIES

  • Set up Professional Services projects in Allvue’s PSA tool
  • Ensure bookings are reflected properly in the PSA tool
  • Fulfill daily resource requests and carry out resource allocation and forecast processes
  • Act as point of contact for resource booking confirmation, conflict resolutions and development of solutions in support of business goals
  • Work to resolve issues regarding under or over allocations of the Professional Services team
  • Assist with managing and increasing the utilization for the Professional Services team
  • Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with Practice Leaders to address and solve those issues
  • Maintains Resources Skills Board, Calendars and tasks associated with Internal Productive and Non-productive projects
  • Other duties as assigned by management

WHAT WE NEED

  • Bachelor’s degree in Information Technology, Business Administration, Human Resources, or Accounting
  • 2 years of relevant industry or resourcing experience
  • Strong interpersonal skills including collaborating and team building
  • Strong analytical, planning, and organizational skills with an ability to manage competing priorities
  • Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
  • Ability to work in a fast-paced environment
  • Ability to track multiple projects running in parallel
  • Habitually do more than asked

WHAT WE OFFER

  • Fun, fast-paced work environment
  • Constantly evolving, cutting edge technology
  • The ability to make a significant impact immediately upon jumping in
  • An opportunity to work with some of the best firms and the best people in the financial industry
  • The ability to create change in the product we sell, by using the very same solution (in a very different way) to perform your daily job
  • Numerous team building activities to promote collaboration
  • Unlimited PTO

Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we don’t just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. In addition,  Allvue will provide reasonable accommodations for qualified individuals with disabilities.